Bellman / Bell Attendant
- Employer
- Reunion Resort & Club
- Location
- Kissimmee, Florida
- Salary
- NA
- Posted
- Nov 21, 2017
- Closes
- Jan 20, 2018
- Industry
- Hospitality
- Category
- Customer Service, Driver
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
POSITION OBJECTIVE
Assist the front office as the first impression from the guest by assisting with luggage, and guest services throughout the guest’s stay.
ESSENTIAL JOB FUNCTIONS
- Promptly greet guests arriving at the resort.
- Be able to perform the duties of both concierge and front desk.
- Escort guests to rooms or perform related services.
- Furnish information, makes reservations, and obtain tickets for guests to social and recreational events or for travel.
- Report suspicious behavior to the resort’s security personnel.
- Pick up and bundle guests' laundry for outside cleaning service.
- Resolve patron's complaints.
- Escort incoming hotel guests to rooms, assist with hand luggage, and offer information pertaining to available services and facilities of the resort, points of interest, and entertainment attractions.
- Inspect guest's room to ensure furnishings are in order and supplies are adequate.
- Explain features of room such as operation of radio, television, and night-lock, and how to place telephone calls.
- Page guests in lobby, dining room, or other parts of hotel.
- Valet’s Guest and Member vehicles.
- Delivers messages and runs errands.
- Arrange for transportation for guests of the resort.
- Operate company, guest and member vehicles both automatic and standard.
- Be available to fill in as needed to ensure the smooth and efficient operation of the resort as directed by resort management or immediate supervisor.
- Perform additional duties as required by Management and/or business demands.
EDUCATION/EXPERIENCE
- Candidates must be 18 years of age or older. High School diploma or equivalent required.
- Previous Guest/Customer service experience preferred.
REQUIREMENTS
- Candidates in this role will be able to read, write, speak and understand English.
- Valid driver’s license required. No more than 3 moving violations in the last 3 years.
- Be able to work in hot, wet, humid and loud environments for long periods of time.
- Be physically able to lift, reach, bend, stoop, and able to lift objects weighing up to 60 pounds.
- Be able to work in a standing position for longer periods of time.
- Be familiar with local area and attractions.
- Position requires flexibility in scheduling to work AM/PM shifts, weekends, overnights & holidays.