Customer Relationship Specialist - Account Strategist

Overview:

We are seeking a highly motivated Account Strategist with a strong passion for helping clients achieve their recruitment goals. This is an amazing opportunity for an experienced business professional to join the world’s leading recruitment advertising company and be at the center of a business unit solely focused on meeting the clients expecations. 

What part will you play? 

The ideal candidate will have extensive experience in meeting and exceeding clients expectations.  This individual must thrive in a start-up like environment, be a team player, and be eager to deliver consistently in an evolving product landscape. 

What will you be doing?

Acting as the primary contact for existing customers:

• Lead, manage, and optimize campaigns aimed at achieving specific Client ROI metrics
• Look for ways Business Developers can grow revenue 
• Monitor and analyze campaign performance and make recommendations
• Problem solve in a fast paced environment
• Create best practices for clients 
• Identify and suggest new processes that can be implemented to improve clients ROI
• Provide feedback from customers to internal teams in order to enhance OrlandoJobs.com products and services

What do we require from you? 

• 5 years minimum experience in Account Management or similar function
• Strong communication skills with ability to influence others cross functionally
• Self-starter who is highly motivated and able to work independently when required to do so
• Passionate for cultivating client relationships and delivering best in class service and performance
• Strong analytical skills.
• Must be very proficient in Excel (formulas, v-lookups, modeling)
• Experience in a fast-paced environment, and/or online advertising environment
• Strong track record of success in offering outstanding customer service and innovation leading to revenue growth and customer retention
• Negotiation, influencing skills and an ability to persuade at all levels of an agency or client
• Ability to deliver in a time-sensitive environment