Guest Services Agent - Avanti International Resort

The Guest Service Agent  is responsible for ensuring a hospitable and smooth operation of all Front Desk functions.

 Responsibilities:           

• Must have a full understanding of the property management system
• Ensure efficient and complete guest registration, serving and check-out procedures
• Select room assignments, ensure credit is obtained and collect payment upon departure
• Must balance work on each shift
• Create a high level of guest satisfaction to increase guests’ service level standards to meet and exceed the guests’ expectations
• Follow all established P & P as it pertained to assigned work area
• Must complete daily checklist as required
• Maintain key control log as required
• Maintain guests confidentially in regards to all guest information
• Block rooms for incoming VIP’s and groups
• Assist in all front office, reservation and other guest related areas as required
• Offer friendly and courteous service at all times
• Operate in compliance with all local, state and federal laws and government regulations
• Maintain and ensure a high level of professionalism throughout the department and staff
• Ensure a pleasant and safe work environment
• Ensure a good working relationship with all departments
• Assist in all property emergency procedures

Job Requirements:

• High School Diploma
• Ability and willing to work varied shifts and days
• Good organizational skills
• Able to work on your feet for long periods of time
• Good computer skills
• Excellent communication skills both written and verbal
• Must possess an extensive level of customer service