Housekeeping Dispatcher - Avanti Palms Resort & Conference Center

The Housekeeping Dispatcher ensures the levels of  quality control and organization for Housekeeping meet or exceed a 4 star / 4 diamond standard on a daily basis by following the Resorts standards for productivity and cleanliness.

 Responsibilities:           

1. Answer Housekeeping phones and take messages in a courteous and efficient manner
2. Responsible for running all reports as required for room assignments and updating as needed
3. Fulfill all guest and employee requests promptly
4. Responsible for keeping guest request logs up to date to ensure efficient response time is realized
5. Responsible for securing, logging and mailing all lost and found items expediently
6. Responsible for entering and communicating all work orders or requests to Engineering Department
7. Responsible for logging attendance records and making sure Housekeeping Management receives daily
8. Coordinates Housekeeping work with other departments
9. Tracks and monitors all deliveries and notifies manager of their status
10. Tracks and monitors room replacement status
11. Responsible for maintaining key control within the department
12. Reports any problems to the Supervisor or Manager immediately
13. Cleans rooms as directed by management
14. Assist in Maintaining safe working conditions and practices 
15. Ensure that your proper uniform and nametag is worn at all times
16. Maintain effective communication with all co-workers and supervisors
17. Communicate clearly and always display a positive attitude
18. Must be familiar with the opening and closing procedures for the department
19. Operate in compliance with all local, state, and federal laws and government regulations
20. Maintain and ensure a high level of professionalism throughout the department
21. Ensure all assets and supplies for the department are kept secure and in storage at all times
22. .Be familiar & assist with all emergency and fire procedures
23. Report to Security any suspicious activity
24. Follow key sign in and sign out procedures
25. Adhere to scheduled work hours and attendance policies and procedures
26. Familiarize self with the property Housekeeping policies and procedures
27. Offer assistance to guest using their first name whenever possible
28. Attend and participate in required meetings
29. Carry out any reasonable request by management of which the associate is capable of performing

Job Requirements:

1. High School Diploma or equivalent
2. Prior Housekeeping Supervisory experience is preferred
3. Good organizational skills and must be able to handle multiple tasks
4. Able to work on your feet for long periods of time
5. English language skills required & multi-language a plus