Housekeeping Supervisor - Avanti International Resort

The Housekeeping Supervisor ensures the levels of cleanliness meets or exceeds a 4 star / 4 diamond standard on a daily basis by ensuring that the resort unit cleaning checklist is enforced by each Guest Room Attendants / Housemen. “INSPECT WHAT YOU EXPECT” philosophy.

Responsibilities:

1. Supervise and develop personnel in areas of responsibility their maximum effectiveness; maintain an ongoing training program.
2. Assist in establishing safe working conditions and practices. Ensure cleanliness in all areas of responsibility.
3. Ensure that staff wear proper uniforms at all times.
4. Maintain effective communication with supervisors and subordinates. Ensure understanding of desired objective, communicate clearly and always display a positive attitude and motivate employees to excel.
5. Operate in compliance with all local, state, and federal laws and government regulations.
6. Maintain and ensure a high level of professionalism throughout the department and staff.
7. Develop skill in the decision making process and problem solving.
8. Assist with ensuring that all staff is familiar with all emergency and fire procedures.
9. Keep the Executive Housekeeper informed of all progress and developments in relations to employees and performance and/or issues.
10. Ensure that the key sign in and sign out procedure are being followed.
11. Familiarize self with the property Housekeeping and Laundry Departments policy and procedures.
12. Perform any other tasks asked of you by the Executive Housekeeper.
13. Offer assistance to guest using their first name whenever possible.
14. Smile and greet all guests and co-workers that you come in contact with.
15. Assist in maintain “positive morale” throughout the department by demonstrating a good attitude and fair and consistent discipline practices.
16. Demonstrate proper use of all equipment and supplies at all times.
17. Maintain clean work areas at all times (i.e. room attendant carts, linen and supply closets).
18. Attend and participate in required meetings.
19. Be able to perform any responsibility of the employees that you are supervising in the event that you are needed to assist.
20. Participate in daily meeting with the Executive Housekeeper to retrieve daily updates etc.
21. Be familiar with the proper placement of furniture and amenities of the rooms.
22. Inspect all required rooms daily by utilizing daily inspection sheet.
23. Be familiar with Housekeeping Department’s opening procedures.
24. Coordinate deep cleaning rooms with the Room Attendants daily and track schedule along with the Executive Housekeeper.
25. Follow up on all out of order rooms in assigned section.
26. Ensure that all debris is removed from the property as sighted.
27. Ensure that all assigned VIP rooms are completed and inspected and that the status is relayed to the Executive Housekeeper.
28. Ensure a safe working environment for guest and employees.
29. Ensure a good working relationship with all departments.
30. Expedite special projects as requested within the expected time frame.

Job Requirements:

1. High School Diploma
2. Prior Housekeeping experience in the supervisor capacity required
3. Good organizational skills and must be able to handle multiple tasks
4. Able to work on your feet for long periods of time
5. Excellent communication skills both written and verbal
6. Must possess an extensive level of customer service