Houseperson - Avanti Palms Resort & Conference Center
- Employer
- Avanti Palms Resort & Conference Center
- Location
- Orlando, Florida (US)
- Salary
- Non-Exempt
- Posted
- Feb 13, 2018
- Closes
- Feb 25, 2018
- Industry
- Hospitality
- Category
- Customer Service, Housekeeping
- Hours
- Full Time
- Career Level
- Entry Level
The Housekeeping Houseperson ensures the levels of building cleanliness meet or exceed a 4 star / 4 diamond standard on a daily basis by following the Resorts standards for cleanliness. In addition, the Housekeeping Houseperson answers all guest and housekeeping calls and deliveries in a safe, efficient and courteous manner.
Responsibilities:
- Clean all buildings and guests areas assigned and ensure they are in accordance with the level of quality expected and in keeping with the house person’s daily checklist
- Respond to all guests & housekeeping calls in a safe, efficient and courteous manner
- Provide transportation for Housekeeping employees to and from work locations
- Stocking of all Room Attendant carts daily
- Remove and dispose of all refuse and debris from lodging buildings, service areas and the overall property as sighted
- Delivery, removal, separation, and disposition of linen from the lodging buildings
- Report any problems of quality to the Supervisor or Manager by contacting the housekeeping coordinator
- Assist in Maintaining safe working conditions and practices
- Ensure that your proper uniform and nametag is worn at all times
- Maintain effective communication with all co-workers and supervisors
- Communicate clearly and always display a positive attitude
- Operate in compliance with all local, state, and federal laws and government regulations
- Maintain and ensure a high level of professionalism throughout the department
- Ensure all assets and supplies for the department are kept secure and in storage at all times
- Be familiar and assist with all emergency and fire procedures
- Report to Security any suspicious activity
- Follow key sign in and sign out procedures
- Adhere to scheduled work hours and attendance policies and procedures
- Familiarize self with the property Housekeeping policies and procedures
- Offer assistance to guest using their first name whenever possible
- Demonstrate proper use and maintenance of all equipment and supplies at all times, including, but not limited to; floor cleaning machines, carpet/upholstery cleaners and vacuums
- Maintain clean work areas at all times (i.e. room attendant carts, linen and supply closets).
- Attend and participate in required meetings
- Participate in daily meeting with the Executive Housekeeper/supervisors to retrieve daily updates etc.
- Ensure all Maintenance deficiencies are reported promptly, including, but not limited to repairs, replacements or damages caused by guests
- Be familiar with the proper placement of furniture and amenities of the rooms
- Carry out any reasonable request by management of which the associate is capable of performing
- Smile and greet all guests and co-workers that you come in contact with
Job Requirements:
- High School Diploma or equivalent
- Prior Housekeeping experience is preferred
- Good organizational skills and must be able to handle multiple tasks
- Able to work on your feet for long periods of time
- Basic English language required in order to communicate effectively to all guests