Host / Hostess

Job Description

Job Specific 90%

• Greets guests in a polite professional manner
• Controls Reservation system, accepts reservations and enters them accurately 
• Maintains guest data and uses information to enhance repeat guests experience
• Communicates with servers and manager to assure efficient seating, table utilization and customer service
• Inspects menus to ensure cleanliness and acceptability
• Determines guest needs, verifies table availability, assigns appropriate table for seating
• Guides guest to appropriate table, and presents menu
• Ensures removal of unnecessary place settings at occupied tables
• Notifies server of guest seating, and communicates any special needs or requests
• Be available to fill in as needed to ensure the smooth and efficient operations of the restaurant as directed by the restaurant manager or immediate supervisor
• Attends all department meetings as scheduled
• Other duties as assigned

General 10%

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible 
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Attendance in conformance with standards 
• May be required to work varying schedules to reflect business needs of the hotel
• Required to attend all training sessions and meetings

​The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
Required:

• Thorough knowledge of restaurant terminology and food service techniques and sanitation standards
• Exceptional guest service skills
• Excellent management, leadership, communication and organizational skills
• Ability to work flexible schedule to include weekends and holidays