Pool Server

Job Description

Job Specific 90%

• Maintains current knowledge of all menu offerings, to include ingredients, preparation method, time required, presentation and appearance
• Sets up assigned station in accordance to Loews Standards
• Greets guests in a polite professional manner according to Loews standards
• Provide upsell opportunities to guests to enhance the dining experience and increase overall check average
• Records all aspects of guests order accurately and enters guest orders into POS
• Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal
• Monitors preparation of individual courses to ensure proper flow
• Inspects presentation of all food items to ensure that a quality product is delivered to the guest as ordered
• Serves all food and beverage items professionally, according to Loews Standards
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Prepares and presents accurate, complete guest check
• Collects monies due and/or applies charges to guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Performs all side work duties as assigned by manager/supervisor 
• Be available to fill in as needed to ensure the smooth and efficient operations of the restaurant as directed by the restaurant manager or immediate supervisor
• Attends all department meetings as scheduled
• Other duties as assigned

General 10%

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible 
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Attendance in conformance with standards 
• May be required to work varying schedules to reflect business needs of the hotel
• Required to attend all training sessions and meetings

Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

Required:

• Thorough knowledge of food terminology, food service techniques and sanitation standards
• Exceptional guest service skills
• Basic computer skills
• Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift

Preferred:

• Prior restaurant experience