IT Support Specialist

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https://jobs.eustis.org/jobdetail.aspx?rtfid=238

The City is seeking a trustworthy, responsible individual who has outstanding inter-personal skills and who is willing to go the extra mile to provide exceptional customer service while troubleshooting and problem solving issues.  Ideal candidate must have excellent verbal and written communication skills, along with an ability to adapt to the changing electronic communication environment. 

This is responsible information technology work involving troubleshooting of PC hardware, PC software, Microsoft Operating Systems, and related technology.  Employee performs a broad variety of duties assisting the City’s IT Manager with the various functions necessary to maintain the City’s computer system. 

EXAMPLES OF MACHINES, TOOLS AND EQUIPMENT USED

Computer units, printers, servers, general office equipment. 

SUPERVISION RECEIVED  IT Manager

ESSENTIAL JOB FUNCTIONS

• Provide support to end user computing and telecommunication needs;
• Install and support corporate workstation hardware and software at all City locations;
• Assists the IT Manager in the installation and support of networks, servers, communications, Shoretel IP telephone system, security cameras, audio visual equipment, and new software;
• Assist with projects to evaluate, purchase, and install new hardware and software.
• Participate in new software release and system upgrades as directed;
• Prepare and review specifications for material and services;
• Ensure that new computers ordered by Purchasing meet current specifications;
• Maintain accurate records on the tagging and location of computers assigned to departments;
• Examine computers assigned for replacement to determine if any of the parts may be utilized for

      spare/replacement parts for current inventory prior to proper disposal;

• Coordinate notification to City-wide users of any planned maintenance involving the rebooting of a server;
• Demonstrates S.P.I.R.I.T. (City’s core values) in daily activities with an eye on Service, Professionalism, Integrity, Results, Involvement, and Teamwork.

OTHER JOB FUNCTIONS –

• Assist the City in the preparation for and aftermath of a major emergency such as a hurricane or other storm or disaster, as needed;
• Performs other related duties as required.

REQUIREMENTS:

Knowledge, Abilities and Skills

Knowledge of Information Technology Systems; knowledge of PC hardware; working knowledge of network platforms; specific knowledge of Microsoft Operating Systems, including Windows; knowledge of Microsoft Office and various other software in a Windows network environment;

Ability to troubleshoot and debug computer systems; ability to communicate effectively and explain complex technical matters to individuals possessing varying technical abilities; ability to operate and repair PC’s and peripheral equipment; ability to plan and schedule work; significant ability to work well with others and assist IT users cooperatively and courteously; ability to work calmly and professionally under stressful conditions; ability to drive a vehicle; ability to remain at a city work shelter, before, during and after a hurricane or other storm or disaster, if asked 

Skill in computer application and troubleshooting; good verbal and written communication skills

Working Hours

Generally, working hours are Monday through Friday 8:00 a.m. to 5:00 pm with occasional nights and weekends due to nature of the position.

Physical Demands

This is continual light work and occasional heavy work.  Requires frequent walking; sitting and standing, bending and reaching; climbing and stooping; good finger/hand dexterity and hand/eye coordination; regular lifting, carrying, pushing and/or pulling up to 35+ pounds; good eyesight, hearing and speech; regular driving of vehicle.

Minimum Qualifications

Associates Degree in Information Systems, computer science or related field.  Minimum of four (4) years recent experience supporting personal computers and servers in a Microsoft Windows environment, with advanced skills supporting Microsoft applications. A+ and Network+ certifications are required or an additional year of experience (or a current MCP certification) may be substituted for the A+ and Network+ certifications.  MCDST certification desirable.  A combination of education and experience may also be considered.  Must possess good troubleshooting and problem solving skills, have a good working knowledge of PC hardware, PC software, WIFI, Firewall setup, VPN, Security Camera Troubleshooting, be familiar with RADIUS and Microsoft Operating Systems, excellent verbal and written communication skills and a positive attitude toward customer service with non –IT personnel is a must, along with an ability to adapt to the changing electronic communication environment; valid Fla. Driver’s License with an acceptable driving record is required.  Final candidates will be required to undergo an extensive criminal history check and pass CJIS certification test.

Salary Range – $18.29 - $27.90/hr ($38,046.63 - $58,041.28/yr); EXCELLENT benefits (Note:  Benefit information is posted on city website at www.eustis.org, or call Human Resources at 352-483-5472).  Applicants should expect a starting salary of $18.29/hr.  Only applicants with the most job-related qualifications will be selected for interview and further consideration.  Additional consideration may be given to applicants with more extensive education, training, or experience.  Final candidates may be required to pass a drug test and are offered a conditional offer of employment contingent upon satisfactory results of a thorough background check including criminal history, driver’s license check, & medical exam (if applicable).

CLOSING DATE:      January 19, 2018                          

IMPORTANT:  The City of Eustis is an Equal Opportunity Employer and does not discriminate in recruitment, examination, appointment, training, promotion, retention, or any other personnel action because of race, color, religion, sex, disability, marital status, age, national origin, citizenship, genetic information or any other factor protected by law.  The City provides Veteran’s Preference per FS 295.07.  When a preference-eligible applicant receives notice of a hiring decision and believes that he or she was not afforded employment preference in accordance with applicable Florida law and regulation, the applicant may file a written complaint requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such complaint shall be filed within 60 calendar days from the date that the notice is received by the preference-eligible applicant pursuant to Sections 120.569 and 120.57, F.S.  Applicants claiming Veteran’s Preference must complete a City of Eustis application identifying themselves as an eligible veteran and submit FDVA form VP-1, VP-2, or VP-3 along with documentation, as soon as possible (contact HR for forms).  The City encourages applications from qualified individuals with disabilities and will make reasonable accommodation to the extent provided by law.  If accommodation is needed for applicant testing, please inform the City, prior to the testing date.

Applications must be received or postmarked no later than 12:00 midnight on the closing date.  The City may close positions that are posted with an “Open” closing date at any time, without prior notice.  While we highly recommend that applicants use our online Job Application Builder, we also have printable applications available for download at www.eustis.org.  Office hours are 8:00 am to 5:00 pm Monday thru Friday.  For more information, please visit Human Resources at www.eustis.org or call us at 352-483-5472.  Under Fla. Law, all application materials are public record and subject to public scrutiny.