Case Processor 1

This is an entry level responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims.

Primary include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims.

This utilizes Mastercard/Visa regulations to resolve customer claim.

Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes.

This is multi-faceted and requires a high level of accuracy and attention to detail.

Communication with customers via telephone and written correspondence is required.

Basic - High school diploma or equivalent - At least one year of customer service experience in a banking environment Preferred Skills/Experience - Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures - Proven commitment to high quality customer service - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Strong verbal and written communication skills - Ability to identify and resolve/escalate complex problems with minimal guidance - Strong problem-solving and decision-making skills - Proficient computer skills, especially Microsoft Office applications