Business Process Consultant Sr

Job Overview

This position is responsible for identification, analysis, recommendation and improvement of the business process in the organization.  Identify, facilitate and assist in execution of process improvement, redesign, standardization, and optimization projects.  Consult with Process Owners, Division Managers, Project Managers and project teams on quality tools, methodologies and strategies for successful process improvement and quality management.

Essential Duties

Employees performing in this job function may perform some or all of these duties. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Liaison with divisional business units to provide process improvement expertise and opportunity analysis

• Establish direction and implementation of a process improvement standard
• Conduct process improvement and quality training
• Work with appropriate leadership to gather business requirements, systems gaps, reporting gaps and process gaps for their work stream
• Initiate, track and evaluate the progress of process improvement projects and systems improvement initiatives
• Gather information and perform analysis of operational and financial data which is integral in determining priorities for improvement opportunities
• Assist in the planning and facilitation of cross functional meetings to ensure consistent communications
• Identifies opportunities for additional project engagements within the Clerk’s office
• Mentors less experienced consultants on consulting, facilitation techniques and relationship building
• Conduct management, operational, organizational and business process reviews which focuses on increasing the quality of the organization’s service delivery.
• Interview employees, supervisors, and subject matter experts to identify operational deficiencies/problems.
• Research, analyze and develop recommendations designed to improve the efficiency and effectiveness of the organization’s operations. May interact with the Clerk’s Internal Auditor during process reviews and audits.
• Provide oral and/or written presentations identifying problem areas and recommending corrective action. Assist with implementation of approved recommendations.
• Assist in development of meaningful and measurable program objectives and performance measures.
• Create and review reports to analyze organizational efficiency and effectiveness.
• Work effectively and collaboratively with project teams and process improvement staff to support successful completion of projects
• Understands how business process projects align with and help realize the organization’s strategy
• Communicates with management, co-workers, staff, and the general public in a courteous and professional manner
• Collaboration with operations and technical staff across functional lines and with vendors, stakeholders, and external agencies as necessary
• Conform with and abides by all regulations, policies, work procedures and instructions
• Acts, dresses, and behaves in a professional manner to reflect a positive image of the Clerk’s office

Competencies

• Accountability: Takes ownership and initiative to follow issues and problems through to resolution. Accepts responsibility for the consequences of actions and choices. Thinks before acting and considers how others in the organization will be affected. Doesn't make excuses, blame others for mistakes or take credit for others' achievements.
• Communication: Organizes and expresses ideas and information clearly, using appropriate and efficient methods of conveying the information. Communicates to management or others with appropriate details and in a timely manner.
• Conflict Management: Sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener. Promotes group harmony and consensus.
• Customer Focus: Responds to customer requests (whether internal or external) in a timely manner. Communicates with customers to ensure that they are satisfied and that their needs are being met.
• Flexibility: Adapts willingly to change, actively seeks out opportunities to learn and grow in assigned role.
• Dependability: Consistently meets deadlines and work schedules. Follows through on commitments. Can be relied upon to produce accurate and timely work with minimal supervision.
• Teamwork: Works on projects as part of a team, exchanging ideas and contributing skills that complement those of the other team members. Communicates openly with other team members and follows through on fulfilling commitments.
• Quality of Work: Demonstrates concern for the accuracy and quality of work and takes steps to correct mistakes and improve the overall product.

Knowledge, Skills and Abilities

• Solid working knowledge of process improvement, quality principles, risk assessments, quality audits or studies
• Ability to create and facilitate training sessions on basic Lean Six Sigma principles
• Strong interpersonal and communication skills
• Basic knowledge of project management techniques and tools
• Ability to facilitate discussions and negotiations to drive consensus within a highly complex and cross-functional environment
• Ability to motivate others and work in a team oriented, collaborative environment
• Basic knowledge of using software to perform statistical analysis.
• Basic knowledge of project management techniques and tools
• Basic understanding of change management
• Exceptional MS Excel and/or MS PowerBI skills
• Ability to analyze information and processes and make recommendations based on analysis
• Ability to organize and prioritize multiple tasks and meet deadlines
• Proven ability to work in a customer service oriented organization
• Teamwork focus
• Keen attention to detail
• Ability to plan, organize and provide follow-through
• Innovation and creative thinking
• Ability to communicate with all levels of management

  Minimum Qualifications

  Required

• A Bachelor’s degree in Business Administration, Industrial Engineering, Finance, or Statistical Analysis 4 years of Process Design, Improvement, or Business Analysis experience is preferred.
• Lean Six Sigma experience required Green Belt certification or higher strongly preferred.

Computer Equipment and Software Requirements

• The position requires the ability to work with a personal computer in a Windows environment.
• The ability to utilize word processing, spreadsheet and e-mail applications is necessary. 
• Operate a variety of office equipment, including, but not limited to, computer keyboard, scanning equipment, printer, fax machine, copying machine, telephones, etc.

  Physical Requirements:

• Frequent: sitting, standing
• Occasional: walking, pushing, lifting (up to 30Ibs)