Merchant Training Specialist

TTEC (formerly TeleTech), a leader in outsourced sales and marketing solutions serving some of the world’s most prestigious brand names, is currently seeking Merchant Training Specialists to join our growing team in Orlando, Florida.

As a TTEC (formerly TeleTech) Merchant Training Specialists, you can experience an exciting fast-paced career, where you can go as far as your ambitions can take you. Channel your passion, professionalism and confidence to convert existing customers into lifelong business partners.
We provide our associates with:
  

•  Regular schedule Monday to Friday - No weekend shift
• Competitive base pay plus commissions and performance incentives
•  Career advancement opportunities
• Award-winning Recognition and Incentive Program
• Tuition reimbursement
• Holiday Pay
• Vacation and Sick Time accrual
• Benefit Options; Medical, Dental, Vision,401K
• Ongoing Training and Career Development
• Discounts at many major retailers & restaurants
• Business casual dress code
• Monthly motivational activities

In this position, you will:

•   Contact newly enrolled business partners and provide instructional information with regards to their payment solutions merchant account
•  Ensure Business Account activation
• Train and guide new business partners on how to navigate the payment solutions portal
•  Ensure new business partners have a thorough understanding of Business Center, Marketing with financing and Coaching their associates
•  Educate on the benefits associated with being a payment solutions partner and how these relate to their business growth potential
• Meet account activation requirements while providing a professional business experience
• Develop and foster positive business relationships
• Establish rapport and credibility with a wide variety of business markets
•  Provide business partners with appropriate and accurate information
• Generate incremental revenue for client partners
•  Be open to coaching for continuous performance improvement
•  Process orders that meet the requirements set by the client.

Do you have the following?

• At least 6 months to 1 year of customer interaction experience
• Contact Center experience preferred.
• Outbound or B2B experience preferred.
•  Financial Service Industry experience an advantage
•   Experience training end-users on computer applications an advantage
• High school/GED; college degree a plus or relevant work experience preferred. 
• Competency using Microsoft Windows
• Exceptional professional business communication skills and phone etiquette required
• Excellent time management skills
•  Ability to adapt and excel in a fast-paced and driven work environment
•  SalesForce experience is a plus
• Strong interpersonal, presentation, communication and decision-making abilities in an autonomous environment

 If you do, join our team that has the industry’s most sophisticated marketing automation platform and sales analytics engines that delivers the ultimate customer experience at every touch point!
 
TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.