Grocery Alliance Program Manager
- Location
- Orlando, Florida
- Salary
- Not specified
- Posted
- Nov 06, 2018
- Closes
- Jan 05, 2019
- Industry
- Non-Profit, Retail
- Category
- Customer Service, Sales
- Career Level
- Manager
Description
The Grocery Alliance manager is responsible for ensuring that food donations for the Grocery Alliance program are maximized. They also Work with donors and agencies to provide training and to maintain and nurture relationships. The Grocery Alliance Manager is also responsible for monitoring the donors and the agencies to ensure that accurate records are maintained.
Principal Duties & Responsibilities:
- Monitor the Grocery Alliance Program at the Store and Agency level for program compliance
- Develop, maintain and nurture Donor and Agency relationships in the Grocery Alliance Program
- Develop and adhere to an annual plan for expected receipts, shared maintenance revenue and program expenses, including tracking monthly KPIs and poundage reports
- Maintain strategic plan for maximizing category donations for product mix and revenue
- Ensure that reporting deadlines are met and reports are accurate
- Collects information on best practices of retail pickups in food banking by communicating with other food banks and the Feeding America Product Sourcing Team
- Communicates program issues to donor senior management
- Train new GA stores as they open or join the program
- Develop and execute an annual donor recognition program
- Train and oversees GA Program Intern
- Plan and/or participate in donor-related off-site events such as food drives and volunteer projects
- Work with Agency Relations to communicate program issues with Agencies
- Work with Director of Operations on daily driver issues
- Attends, as necessary, meetings of Boards, GA driver meetings and other Food Bank committees.
- Promotes the Grocery Alliance program in cooperation with Food Bank Development Manager and Digital Marketing Manager with advance approval by Vice President of Development
- Works with Agency Relations to approve new agency involvement in the program, as well as training Agencies and internal personnel in all Grocery Alliance processes
- Monitor the Branches and the SDO and PDO organizations to ensure retail program standards and reporting are met
- Establish, maintain, and explain department variances to sourcing goals
- Inform supervisor and organization management of issues involving the Grocery Alliance Program
- Provide ongoing reports documenting Donor and Agency contacts, meetings and results
- Work with Operations to coordinate donations in a cost effective manner
- Responsible for issuing program equipment to drivers and agencies (i.e. ID badges, scales, thermometers)
- Demonstrate a clear understanding of internal and external customers by listening and responding to their needs in a timely manner. Be an outstanding customer service role model in customer service
- Create a positive work environment where two-way open communication and a strong sense of trust is established
- Clearly communicate the "vision" of Second Harvest Food Bank of Central Florida so everyone is working toward the same goals.
- Perform other duties as assigned
Requirements
- High School Diploma Required
- Bachelor's degree preferred
- Minimum of 2 years of experience in Nonprofit Program Management, Sales/Marketing or Retail
- Long-range budgetary, programmatic planning and follow-through skills.
- Ability to multi-task with a strong sense of meeting deadlines and follow-up
- High level of verbal and written communication skills
- Excellent leadership qualities
- Excellent interpersonal, negotiating and relationship skills
- Ability to work well collaboratively and independently
- High Proficiency in Excel, Word, Outlook, Publisher, Power Point
- Excellent problem solving and planning skills
- Ability to travel locally to perform position responsibilities