Entertainment Manager - Assistant

Job Title:             Assistant Entertainment Manager

Department:     Entertainment

Reports to:        Director of Entertainment

OVERVIEW/POSITION PURPOSE:

Manage the operations of Entertainment Venues, Shows and Events, Characters/Costuming, Personalization’s, while ensuring safety, program standards and procedures are consistently adhered to by staff and volunteers.

DUTIES AND RESPONSIBILITIES:

Venues Management

• Manage and maintain the quality and safety of all venues
• Review, train and confirm the standards and procedures for daily venue are consistently met

Shows & Events Management

• Manage and maintain the quality and safety of all shows and events
• Review, train and confirm the standards and procedures for daily venue are consistently met
• Ensure the character and costume program is functional and maintained
• Secure and supervise outside entertainment
• Coordinate personalizations that involve entertainment

Staff Management

• Perform venue and show audits. Provide constructive feedback in a timely fashion
• Coach, manage, and mentor Entertainment team
• Conduct regular 1:1 sessions and annual reviews with each direct report to ensure alignment between expectations and team member performance
• Maintain documentation to inform and measure direct reports performance
• Recognize achievements being made in all areas of the department and create area celebrations for surpassing expectations

Volunteer Management

• Coordinate volunteer group projects for visiting groups and partners

All other duties as assigned

AREAS OF RESPONSIBILITY/DIRECT REPORTS:

Entertainment staff of 10+

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

• Regularly required to walk, stand, bend, crouch, balance, use hands/arms to lift/move objects
• Ability to move/lift up to 50 lbs.
• Work in outdoor weather conditions

KNOWLEDGE, SKILLS, ABILITIES, EDUCATION AND EXPERIENCE:

• Establishes effective working relationships by adjusting approaches to meet the needs of a diverse team
• Effectively identifies and analyzes problems. Uses creative solutions to solve problems with varying degrees of information
• Approach work with a sense of urgency and accountability
• Proven ability to maintain a high level of confidentiality, tact, professionalism and integrity
• Promote a spirit of team work
• Ability to multi-task, balancing time while ensuring standards are always met
• Flexible to meet ever-changing scenarios while ensuring standards are always met
• Ability to operate audio/visual/lighting/computer hardware requirements for facility venues
• Ability to work evenings and weekends, holidays, extended hours both  on and off property
• Ability to operate a motorized vehicle, including battery-operated golf cart
• Valid driver’s license and clean driving record
• High School Diploma or GED
• 4-6 years of experience in entertainment/recreation industry
• Degree in Event Management, Recreation or Hospitality preferred

Give Kids The World is a drug-free workplace.