Sales Support Specialist

Summit Broadband is a leading fiber-optics telecommunications provider in Central and Southwest Florida, providing voice, video, data, and high-speed internet services to commercial and residential customers.  We are an organization that values each employee’s contributions and encourages everyone to share their ideas. Standing out in the industry by providing superior products and exceptional customer service, this growing and dynamic high-tech company is seeking a Sales Support Specialist to join our team and grow with us.

Job Title: Sales Support Specialist

Report to: SVP, Sales

Status:  Full Time/Non-exempt

Location: Central

Position Summary:

Provide support to sales leadership in order to expedite the sales cycle, gaurantee order accuracy and manage sales reporting metrics.  Manage all elements of the sales report dashboard including Key Performance Indicators (KPI).  Track, monitor, and report on internal Service Level Agreements associated with the entire life cycle of the service delivery process.  Utilize sales system administration tools and resources to support of sales operations. 

Job Description:

·         Manage all aspects of the sales reporting dashboard and adjust as needed

·         Ensure all daily, weekly and monthly KPI reporting is accurate and on time

·         Report internal SLA’s on service delivery and escalate installs in jeopardy

·         Assist sales leadership with customer onboarding processes to ensure internal KPI’s are met

·         Liaison between sales team leaders and other functional groups such as order management, customer service, finance, credit and collections or contract management

·         Track all pricing requests and ensure approvals are within SLA

·         As requested by leadership, assist with the service order form accuracy, including the review or creation for new and existing customer service order forms and pricing requests

·         Work with sales leadership to update customer records with sales contracts and other information

·         Resolve issues related to orders that are rejected for various reasons, providing updates to the sales team

·         Coordinate and schedule internal and external meetings

·         Assist sales leadership with meeting presentations and special event coordination

·         Work directly with other departments to support ongoing and special sales campaigns

·         Offer recommendations to improve processes and create efficiencies

Job Qualifications:

·         Associate’s Degree in business or a technical field required, Bachelor’s degree preferred

·         Prior experience in an administrative support role with at least three years’ experience in sales or sales support

·         Prior experience in the telecommunications industry preferred

·         Proficiency in MS Office Suite required

·         Excellent written and verbal communications skills required

·         Strong organizational skills

·         Experience with Customer Relationship Management Systems- (Microsoft Dynamics)

·         Understanding of billing systems and customer ticketing tools

·         Customer centric with ability to work in a team environment

·         Ability to work under pressure and meet deadlines

·         Maintain a pleasant, professional attitude towards customers and co-workers

·         Strong work ethic and integrity

·         Self-starter with the ability to multitask

·         Willing to work overtime including weekends as needed

·         Must be able to read, speak and understand English

·         Must be able to pass a criminal background and drug test

·         Must have reliable transportation, current automobile insurance and a clean MVR

·         This position is located in central Florida; however, travel within Florida will be required

Summit Broadband is a drug and tobacco free workplace.