Service Desk Technician
- Employer
- Cru
- Location
- Orlando, Florida
- Salary
- Pay Level: Negotiable
- Posted
- Apr 30, 2019
- Closes
- Jun 29, 2019
- Industry
- Non-Profit
- Category
- Call Center, Customer Service, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Pay Level: Negotiable
Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion and burning desire to see the Gospel of Jesus Christ proclaimed to the nations. At Cru, our ------ department ------ for the global Church that help to make disciples.
SUMMARY
Looking a passionate person who balances customer service skills with technical competency to assistant internal staff or external customers with technology issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Actively and intentionally grow in his/her Christian faith
- Maintain a positive witness for Christ
- Express a dependence on the Holy Spirit
- Share what God is teaching him or her
- Consistently attend and participate in team/ministry devotional times.
- Provide user support and customer service to staff approaching the Digital Strategies Service Desk
- Respond to questions from staff through different access points (phone, walk-in, email, company and Social Media)
- Available and visible to any staff requiring technical assistance
- Apply Service Desk operating procedures in day to day support situations
- Accurately log all Service Desk incidents using company software
- Become familiar with available help resources
- Stay updated on Cru technology changes or problems
- Direct incidents to appropriate Cru staff as necessary
- Provide technical support over the phone
KNOWLEDGE, SKILLS & ABILITIES:
- Principles of computer technology
- Technical aspects and advances in computer technology
- Basic principles and techniques of network administration
- Operating systems
- Modern office practices, procedures, and equipment
- Oral and written communication skills
- Interpersonal skills using tact, patience, and courtesy
- Computer hardware, software, network components, and computer peripheral equipment
- Computer troubleshooting and problem solving skills
- Commonly used software, hardware, and other equipment
- Common operating systems and software applications
- Work well with others while maintaining a friendly presence and helpful attitude; good interpersonal skills
- Communicate effectively through good phone skills and professional demeanor
- Solve problems by visualizing a problem or situation and thinking abstractly to solve it
- Handle changing flow of traffic while remaining productive, patient, and professional
- Multitask effectively and work responsibly with or without direct supervision
- Maintain discipline and decorum at the Service Desk
EDUCATION and/or EXPERIENCE:
Associates Degree or equivalent from two year college or technical school; or equivalent combination of education and experience. A minimum of one to three years of call center or tech support experience.
CERTIFICATIONS
A+ or MCP required