Manager, Quality Assurance

Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts, the industry’s most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare. Over 300 clients – including health insurance plans, third party administrators and financial institutions – leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to evolve their service offerings, operate their businesses more efficiently, and focus on their customers.

We are looking for a Quality Assurance Manager with experience in both waterfall and agile software development. A candidate for this role must be a self-starter who can manage and prioritize multiple work streams, possess excellent communication and analytical skills, and have a willingness to self-train. Success in this position hinges on self-motivation, attention to detail, and a strong sense of ownership. The candidate must thrive in a fast-paced environment and be able to work on a rapidly growing and complex platform.

Responsibilities:

• Manage a team of 6-10 manual quality assurance engineers. Coach, mentor, and develop the manual QA team, including hiring, overseeing new employee onboarding, and providing career development
• Oversee the QA processes and activity for monthly maintenance releases and emergency changes
• Oversee the QA processes and activity for ancillary projects outside of Alegeus’ core development cycle
• Coordinate with offshore team management and resources
• Coordinate with the automation team to develop and prioritize new automation tests
• Assist in triage, investigation, resolution, and verification of product issues
• Collaborate with other business groups including Software Development, Product, and Service Delivery

Qualifications:

• Well organized and able to handle multiple assignments and responsibilities with a strong sense of ownership
• Highly adaptable, with ability to rapidly assimilate new information, translating into team and project implications
• Experience writing and executing test plans
• Self-motivated and able to work in a fast-paced environment
• Strong interpersonal skills to manage relationships successfully in a cross-functional team environment
• Strong analytical and problem-solving skills
• Experience in an Agile and Waterfall technology environment
• 1-3 years professional business experience strongly preferred