Customer Service Representative - Mobility Services
- Employer
- Central Florida Regional Transportation Authority dba LYNX
- Location
- Orlando, Florida
- Salary
- $11.63 per hour
- Posted
- Jun 05, 2019
- Closes
- Aug 04, 2019
- Ref
- AH10683
- Industry
- Government, Non-Profit, Transportation
- Category
- Administrative, Call Center, Clerical, Customer Service
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Entry Level
This position is primarily responsible for providing excellent customer service to LYNX customers. The Mobility Service Representative (MSR) receives customer requests for trip reservations; inquiries regarding all LYNX services; provides schedule/routing and system-wide information in person, over the telephone, via mail, fax, Internet, and Language Line services.
Required Qualifications:
- High school diploma or G.E.D.
- Work experience performing clerical office duties, data input, and use of computer software.
- One year of experience performing customer service duties face-to-face or over the telephone.
Shift: Thursday through Monday - 11:15 am to 8:15 pm