Executive Housekeeper

Job Title:          Executive Housekeeper

Department:   Housekeeping

Reports to:      Vice President of Operations

OVERVIEW/PURPOSE

Provide leadership and direction in all Village Housekeeping operations in order to provide a clean and safe vacation experience for children with life-threatening illnesses and their families. Oversee all aspects of the day-to-day routines within the Housekeeping Department, with direct responsibility for the cleanliness, orderliness and appearance of Villas, Public Areas and Laundry. Demonstrates a great attention to details and quick decision making skills in order to provide guests with a perfect storybook experience.

KEY RESPONSIBILITIES

Staff Management

• Collaborate with the Assistant Housekeeping Managers to provide direction, leadership and support to all housekeeping staff that mirror the mission and core values of the organization
• Promote a culture of positive teamwork, high performance and continuous improvement
• Recognize achievements
• Ensure staff members receive timely and appropriate training and development
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct performance appraisals and administer salary adjustments

Operations

• Develop and implement all housekeeping procedures
• Ensure all safety and security procedures are adhered to
• Receive and prepare work orders for Engineering in a timely and efficient manner
• Conduct inspections of villas and public areas to ensure housekeeping standards are met or exceeded
• Perform opening and closing procedures as needed

Guest Relations

• Respond to guest concerns in a timely and efficient manner
• Review and analyze guest concerns to identify consistent patterns and themes
• Create and implement procedures for thematic guest concerns

Finance & Administration

• Maintain fiscal responsibility (budgeting, payroll, operating expense control) for overall Housekeeping Department
• Prepare reports for management information
• Prepare staff schedules and post accordingly, as needed

All other duties as assigned

PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:

• Regularly required to walk, stand, bend, crouch, balance, and be able to use hands/arms to lift and move objects weighing up to 50 pounds
• Able to work in outdoor weather conditions
• Able to work flexible hours to meet the needs of a 24 hour per day, 7 day per week, resort operation
• Ability to work days, evenings, weekends and holidays both on and off property

KNOWLEDGE, SKILLS, ABILITIES, EDUCATION AND EXPERIENCE:

• Demonstrated effective leader with the ability to train, coach and motivate team members
• Excellent organizational and administrative skills with the ability to manage and execute tasks in a dynamic environment
• Ability to develop and maintain effective working relationships with a diverse population, including staff, co-workers, volunteers, and leaders by adjusting approaches to meet each group's needs
• Effectively identifies and analyzes problems. Uses creative solutions to solve problems with varying degrees of information
• Demonstrates a high level of attention to detail
• Demonstrates a sense of urgency in situations that require decisiveness, quick response and good judgment
• Ability to initiate actions based on one’s own interpretation or understanding of a situation
• Proven ability to maintain a high level of confidentiality, tact, professionalism and integrity
• Ability to develop and maintain operating budget
• Ability to communicate, understand, speak, read, write English to communicate with departments/guests/vendor participants.
• PC skills including Microsoft Office (Outlook, Word, Excel) and payroll software
• Ability to operate a motorized vehicle, including battery-operated golf cart
• Valid driver's license and clean driving record
• High School Diploma
• At least 10-15 years of previous housekeeping experience
• At least 5 years of experience managing teams
• Bachelor Degree preferred
• Bilingual in Spanish strongly preferred

Give Kids The World is a drug free workplace.