Assistant Volunteer Services Manager
- Employer
- Give Kids The World
- Location
- Kissimmee, Florida
- Salary
- Competitive
- Posted
- Jul 03, 2019
- Closes
- Aug 14, 2019
- Industry
- Hospitality, Non-Profit
- Category
- Administrative, Management
- Hours
- Full Time
Job Title: Assistant Volunteer Services Manager
Department: Volunteer Services
Reports To: Volunteer Services Director
OVERVIEW/POSITION PURPOSE:
In charge of the implementation and administration of Volunteer Services policies, programs, practices and resources. Includes all aspects of volunteer and employee management: recruitment, screening, orientation, coaching, conflict resolution,recognition, retention, and volunteer relations.
DUTIES AND RESPONSIBILITIES:
Volunteer Management
- Manage daily scheduling and coverage for all 1700 weekly volunteer positions and ensure volunteer venues and programs are staffed
- Ensure accuracy of volunteer documentation, statistical reporting, database and communication efforts with volunteers
- Manage volunteer orientation, placement, management, retention and recognition of volunteers
- Liaison with all departments regarding any volunteer issues/crises/emergencies; identifying and communicating any and all items needing attention/support
Staff Management
- Recruit, hire, coach, manage, and mentor Volunteer Services team
- Conduct regular 1:1 sessions and annual reviews with each direct report to ensure alignment between expectations and team member performance
- Maintain documentation to inform and measure direct reports performance
- Recognize achievements being made in all areas of the department and create area celebrations for surpassing expectations
- Assist Director with departmental reporting and measurements (budgeting, payroll, operating expense control, operational effectiveness) for overall Volunteer Services
Events
- Assist in planning and facilitate execution of events for Village volunteers, including quarterly appreciation parties, holiday party, appreciation week, and on-going volunteer and staff retention efforts
All other duties as assigned
PHYSICAL DEMANDS BEYOND NORMAL OFFICE ENVIRONMENT:
- Regularly required to walk, stand, bend, crouch, balance, and use hand/arms to lift/move objects
- Ability to work in outdoor weather condition
- Ability to lift and transfer 25 lbs.
- Maintain a flexible schedule to include nights, weekends and/or holidays
KNOWLEDGE, SKILLS, ABILITIES, EDUCATION AND EXPERIENCE:
- Establishes effective working relationships by adjusting approaches to meet the needs of a diverse team
- Effectively identifies and analyzes problems. Uses creative solutions to solve problems with varying degrees of information
- Proven ability to maintain a high level of confidentiality, tact, professionalism and integrity
- Previous experience providing public relations
- Promote a spirit of team work
- Ability to multi-task, balancing time while ensuring standards are always met
- Flexible to meet ever-changing scenarios while ensuring standards are always met
- Ability to utilize database technology for large number of volunteers
- Ability to work evenings and weekends, holidays, extended hours both on and off property
- Ability to operate a motorized vehicle, including battery-operated golf cart
- Valid driver’s license and clean driving record
- Bachelor Degree in a related field
- Minimum 2 years of volunteer management experience in a human services, social services, or related environment
- Minimum of 1 years of staff supervisory or managerial experience
- Degree in or Health Administration, Non-Profit Management or Hospitality preferred
Give Kids The World is a drug-free workplace.