YMCA of Central Florida Orlando jobs

Membership Director, Titusville YMCA Family Center

2400 Harrison St. Titusville, FL 32780

 

Do you have a proven sales management background with the ability to cultivate successful relationships? Are you effective in leading and motivating a staff team? Are you ready for the next step in your career with one of the most progressive YMCA Associations in the country? The YMCA of Central Florida is seeking a dynamic Membership Director at our Titusville YMCA Family Center located in Brevard County.

Under the direction and leadership of the District Executive Director, this individual will be responsible for leading all aspects of the membership services department initiatives, including achieving sales outcomes; with a key emphasis on membership growth and retention. S/he must be a creative thinker and high performer with the ability to multi-task, work independently and collaborate within a team environment. This individual must skillfully identify opportunities for engaging new membership leads and develop partnerships through research, relationships and executing successful sales and marketing activities that promote the Y’s mission and many service offerings. S/he will provide leadership and oversee the membership services functions within the Family Center to ensure prompt follow up on all membership inquiries. This individual must display a professional appearance and refinement to represent the Y’s image within the facility, as well as at community events, attending vendor meetings and other YMCA functions. Candidates must have proven leadership experience with the ability to create an environment that delivers world class customer service to grow membership and program participation.

The individual must have a propensity to project a positive professional attitude, leads by example, and looks for innovative solutions to overcome obstacles. S/he will be challenged to provide a successful track record in fiscal and budget management; including trends showing growth in membership / sales revenues.  This incumbent must have the ability to create and motivate a highly functioning primarily part-time staff team. They will be responsible for staffing schedules, facilitating in-service meetings, trainings, providing daily leadership for front desk / membership operations, as well as assist with leading special events for the Family Center. S/he will lead cause-driven facility tours to perspective members, and ensuring all membership department goals are met on daily, weekly, monthly, and annual basis. S/he must be well versed in the effective utilization of social media and the latest marketing tools in order to maximize the Y’s exposure and engage new prospective members. This individual must possess superior interpersonal communication skills to effectively interact with all levels of staff, management, members, volunteers and guests. S/he will be required to work flexible hours, especially during peak times of facility usage including evenings, mornings, weekends and some holidays.

The YMCA of Central Florida impacts lives in over 100+ neighborhoods in Central Florida. Our Association is enjoying tremendous growth while providing national leadership in the areas of Health Strategies, Youth Development and Community Collaborations.

Be part of something BIGGER with a career at the Y!

*Please note - This is a Full-time Salaried; Non-Commission Position

Qualifications

  1. Bachelor’s degree in the field of marketing, business administration, communications, public relations or equivalent combination of education and experience required. 
  2. Minimum two years’ experience in leadership and staff management with demonstrated ability to train, mentor and develop staff to create a sales oriented team and deliver exceptional customer service.
  3. Minimum one year of experience in outside sales, marketing, customer service or call center is essential.
  4. Minimum one year of experience in direct sales, with proven results in unit and revenue growth.
  5. Must have a valid driver’s license.
  6. Demonstrated ability to train, mentor and develop staff to create a sales oriented team and deliver exceptional customer service.
  7. Demonstrated skills in special events, public relations, volunteer development and implementation of membership or call center initiatives.
  8. Ability to connect with local community to plan various events inside the family center as well as outside corporate events.

Company Benefits

Along with a highly competitive pay structure, the YMCA of Central Florida provides exceptional benefits which include the following:

  1. Quality healthcare (medical, dental, vision options).
  2. Long Term Disability and Life Insurance provided at no cost to the employee.
  3. 12% Employer funded retirement plan.
  4. YMCA membership for employee, and household.
  5. Generous paid time off package.
  6. Career growth and advancement opportunities with one of the top YMCA Associations in the country.
  7. A challenging, fun and cause-driven work environment with creative, talented and diverse individuals!

The YMCA of Central Florida is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment. We will not discriminate and will take to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, pregnancy, martial or parental status, disability, veteran's status, genetic information,  sexual orientation, gender identity or gender expression, or any other category protected by federal, state or local statute.

The YMCA of Central Florida is committed to teaching life skills, values and an ethic of service to strengthen individuals, families and youth by developing health in spirit, mind and body. Our positions offer competitive compensation and the opportunity to work in a diverse environment with individuals who are passionate about youth development, healthy living and social responsibility.