Collections Representative

7 days left

Location
Orlando, Florida
Salary
Bonus eligible compensation available
Posted
Sep 20, 2019
Closes
Nov 19, 2019

The Collections Representative is responsible for the collection of past due balances on delinquent accounts in accordance with both company and applicable Federal and State guidelines. Provides thorough and accurate information regarding customer account standing, collects payments over the phone, updates customer accounts as needed while ensuring call quality is maintained. Communication methods may include predictive dialer systems, inbound/outbound calls, emails, and written correspondence.

Responsibilities include, but are not limited to:

  • Locates and monitors overdue accounts using the billing system
  • Notifies customers of delinquent accounts through inbound and outbound communication
  • Determines the reason for delinquent account with customer, reviews the terms of sale, service, and customer financial obligations
  • Debt repayment
  • Establishing a repayment schedule based on the customer’s financial situation and applicable guidelines
  • Negotiates extensions, credits, and other applicable account modifications where applicable according to company guidelines
  • Sends additional communication to the customer, such as email and mail correspondence, where applicable
  • Records customer communication and payment / payment schedule in the company’s system for future reference
  • Performs skip tracing activities on accounts with inaccurate contact information
  • Notifies management of accounts that cannot be contacted
  • Forwards accounts to legal/management for proceedings when customers fail to respond to collection efforts
  • Follows applicable laws, regulations, and guidelines
  • Maintain required levels of phone activity, contact percentages and other key performance indicators provided by management
  • Performs other duties as assigned

Requirements:

  • 2 years of call center-based collections experience
  • High School Diploma or Equivalent
  • Effectively communicates in English; both verbally and written with customers. Ability to fluently communicate in Spanish a plus.
  • Dialer experience preferred
  • Ability to maintain confidentiality and practice discretion and caution when handling sensitive information required
  • Must be able to successfully complete pre-employment activities including, but not limited to, a criminal background and drug test

Apply for Collections Representative

Already uploaded your resume? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from GreatFloridaJobs.com by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on GreatFloridaJobs.com you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs