Hostess/Receptionist

Displays the highest standards in:

Work ethic, performance, appearance, attitude and demeanor in all interactions with Members and staff alike. Interfaces with all departments in the club to ensure a seamless experience for members and guests. Answers the telephone throughout the shift to ensure communication between members, residents, guests, and the Isleworth community and dining room. Takes reservations and orders as necessary. Greets Members as they arrive. Seats members and guests when they arrive Communicates to membership via fax and telephone Ensures all food and wine menus are current and ready to be distributed to the members/guests. Distributes menus after printing on a bi-weekly basis. Communicates take out orders to the kitchen after receiving them from the membership. Promptly turns in orders to the kitchen, clarifying special instructions. Updates members on current events and stays up-to date on activities around the club. Places members’ reservations to a table assignment before seating begins Informs supervisor of any and all member comments/complaints. Responds to members who do not follow the appropriate dress code and finds appropriate alternatives to all situations. Checks all areas for cleanliness—including menus, tables, floors, lights, and chairs-correct any faults immediately. Maintains a clean area throughout the service hours. Removes unneeded clutter and thrash from hostess area. Maintains knowledge of computer system related to ringing in checks. Checks in/out with a supervisor at the beginning and end of every shift. Attends all scheduled staff meetings Assures the correct appearance, cleanliness and safety of the dining room and host stand areas, equipment and fixtures. Reports deficiencies and maintenance concerns to management. Make management aware when supplies are needed. Attendance and punctuality is critical due to the impact on other positions and departments. All other duties as assigned.

Requirements:

Must be able to stand for long periods of time. Must be able to lift 30lbs. Must have a valid Florida Driver’s License. Must be computer literate. Must be able to read, write and communicate effectively in English. Must be able to work independently and exercise good judgment. Must be insurable for automobile insurance with company’s auto insurance carrier. Must be able to maintain positive, professional relations with members & other employees.