YMCA of Central Florida Orlando jobs

Membership Services Representatives, Frank DeLuca YMCA (Marion County)

3200 S.E. 17th St. Ocala, FL 34471

 

Position: Member Services Representative

Are you passionate about sales and providing outstanding customer service? Do you want to be part of a cause-driven organization? Our Frank DeLuca YMCA Family Center is seeking part-time energetic and sales orientated individuals to join our front line membership team and promote a personalized health and wellness guest experience. 

The incumbent is responsible for communicating with staff, prospective and current members, volunteers and visitors in a highly professional manner; retaining memberships, answering the telephone, and answering membership questions. This individual will also assist with leading tours to perspective members. Ultimately this position supports the retention of our existing members, and growth of new membership sales within the Family Center.

This individual should have flexible availability to work during peak times of business, that may include a combination of early mornings, evenings, weekends, and some holidays. 

Be part of something BIGGER at the Y!

JOB RESPONSIBILITIES

  • Perform facility access control duties by checking in members and program participants entering the building.
  • Member call center duties
  • Ensure that membership card is presented or proper guest fee, if required, is paid.
  • Conduct interviews/tours to promote membership.
  • Assist members and customers courteously.
  • Meet and greet members and visitors in a positive and professional manner as a representative of the YMCA.
  • Answer the telephone in a prompt, courteous manner.
  • Enter membership and program enrollment data into Oracle, print receipts, and give receipts to members and program participants.
  • Ensure the security of the association enforcing policy regarding visitors and maintains visitors log.
  • Give membership and program information to walk in and phone in customers.
  • Assist Membership Director and perform miscellaneous tasks as directed and required.
  • Perform routine filing and posts all rosters.
  • Maintain clean and professional appearance for self and facility.
  • Promote and represent the mission and core values of the YMCA of Central Florida in the Family Center and its programs.
  • All other duties assigned by Management.

PREFERRED SKILLS:

  • Excellent communicators (over the telephone and in person)
  • Extremely goal oriented
  • Self-directed but also can work within a team or group environment
  • Proficient in MS Office, internet research, social media savvy
  • Proficient in using online appointment tracking systems and membership database systems
  • General knowledge of the YMCA’s programs, services and community-impact

EDUCATION, TRAINING AND EXPERIENCE:

  • High School Graduate or equivalent required.
  • Associates or Bachelor's degree preferred.
  • 1 - 2 years of Sales (telecommunications, security, insurance, financial services, retail)
  • A minimum of one year of wellness/fitness sports, or youth programming experience
  • One year of customer service experience required.
  • One year retail or sales experience required

WORKING CONDITIONS:

  • Must be willing to work a flexible schedule, which may include weekends and holidays as needed.

COMPANY BENEFITS

Along with a competitive pay structure, the YMCA of Central Florida provides exceptional benefits which include the following:

  • 12% Employer funded retirement plan after two years of service with immediate vesting and the ability to add additional earnings from first day of employment
  • YMCA membership for employees; discounts for household.
  • A challenging and fun work environment with creative, talented and diverse individuals!

The YMCA of Central Florida is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment. We will not discriminate and will take to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, pregnancy, martial or parental status, disability, veteran's status, genetic information,  sexual orientation, gender identity or gender expression, or any other category protected by federal, state or local statute.

The YMCA of Central Florida is committed to teaching life skills, values and an ethic of service to strengthen individuals, families and youth by developing health in spirit, mind and body. Our positions offer competitive compensation and the opportunity to work in a diverse environment with individuals who are passionate about youth development, healthy living and social responsibility.