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RN Case Manager St. Cloud- Full Time - Day Shift


RN Case Manager St. Cloud- Full Time - Day Shift - Orlando Health St. Cloud Hospital

Orlando Health St. Cloud Hospital
Located about a 25-mile drive south of the downtown Orlando Health campus, Orlando Health St. Cloud Hospital (formerly St. Cloud Regional Medical Center) has served the residents of the surrounding Osceola County communities for more than 50 years and joined Orlando Health as a wholly owned hospital in 2020. An 84-bed, acute care hospital, Orlando Health St. Cloud offers comprehensive emergency, inpatient and outpatient care, with specialties including cardiology, critical care, infectious disease, orthopedics, radiology and full surgical services plus outpatient Rehabilitation Services and a Wound Healing & Hyperbaric Center. Also located on the Orlando Health St. Cloud hospital campus is the Orlando Health Medical Pavilion St. Cloud, which includes the Orlando Health Physician Associates Walk-In Clinic.

RN Case Manager Full Time Day Shift St Cloud

Position Summary

Promotes and facilitates effective use of hospital resources. Assists with planning an individual comprehensive case management plan addressing patient/family needs and transition to the next appropriate level of care.

Essential Functions

Initially and concurrently assesses all patients within assigned population to include but not limited to admitting diagnosis/medical history, current treatments/therapies, age, payment source, criteria compliance, resources, support systems, anticipated needs, expected length of stay, appropriate level of service, special/personal needs, and other relevant information.

Assigns working DRG and GMLOS, while concurrently monitoring and managing LOS, as appropriate (determined by medical necessity using Interqual guidelines).

Develops collaborative relationships with patient/family, patient business, nursing staff/leadership, physicians, social workers, care coordinators, and ancillary services to facilitate optimal patient outcomes and efficient movement through the continuum of care.
Prioritizes activities in assigned areas to focus on high risk, high cost, and problem prone areas.

Acts as an advocate for patients health care needs.

Performs admission and concurrent utilization review in compliance with review requirements for Managed Care contracts, governmental payors (i.e. Medicare, Medicaid, and Champus) and departmental review policies; adheres to Utilization Management Plan.

Communicates in an appropriate and timely manner with interdisciplinary team to coordinate/evaluate plan of care.

Communicates with third party payers and external care team as appropriate/necessary.

Monitors and evaluates data, fiscal outcomes, and other relevant information to develop and implement strategies for process improvements related to case management activities.

Maintains positive relationships with peers, collaborative team, outside reviewers, and post-acute providers. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.

Maintains compliance with all Orlando Health policies and procedures. Other Related Functions

Demonstrates awareness of medical/ legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.

Serves as a facilitator to physician, nursing staff/leadership and ancillary services (physical therapy, respiratory therapy, clinical social work, care coordination, etc.).

Maintains records and documentation of work performed in a timely, organized, and easily retrievable fashion.

Reviews current literature on a regular basis; stays current on changes in policies/procedures, maintains reference materials and updates as required, and keeps abreast of relevant reimbursement information.

Assumes responsibility as a self-directed professional for ongoing education, based on individual identified needs.

Actively serves on committees and task force teams to promote quality, cost-effective care for patient population.

Maintains positive relationships with outside reviewers and other payer representatives.

Forwards identified quality and/or risk issues to appropriate person.


For Team Members hired into this job prior to January 1, 2020: Completion of an accredited RN education/ training program.

Effective January 1, 2020: New Hires and Team Members moved into this job and/or transferring Depts. must obtain a Bachelor of Science in Nursing degree (BSN) within 36 months of placement.


Maintains license as an RN in the State of Florida.

Maintains current BLS/ healthcare provider certification.


Three(3) years of experience in chronic disease management, case management, utilization management or acute clinical care.


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