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Scheduling Coordinator

 

Scheduling Coordinator

Department: ONC Reinforcement Team
Status:
Full Time
Shift:
First
ReqID: req27010

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Education/Training

  • High school graduate or equivalent.
  • Must complete Orlando Health medical terminology course within 90 days of hire.

Experience

  • Three (3) years of clinical, financial or business office experience is required.
  • An Associates Degree may substitute for 2 years of the required experience.
  • Computer experience required.

Essential Functions

  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
  • Identifies customer service issues and resolves or initiates necessary follow-up.
  • Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
  • Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

  • Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
  • Attends departmental meetings/in-services and participates in process improvement initiatives.
  • Assume the responsibility for professional growth and development.

ADDRESS: 1414 Kuhl Ave Orlando FL 32806

ABOUT ORLANDO HEALTH

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks, and is based in Orlando, FL. Our facilities, advanced medical treatments and procedures, and highly qualified staff have distinguished Orlando Health as a healthcare leader for nearly two million Central Florida residents and 10,000 international visitors annually. Click here to learn more about Orlando Health.


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