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Senior Front Office Assistant


Senior Front Office Assistant

Department: APH Neurology Specialty Pract
Full Time
ReqID: req27541

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under thedirection of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Managerand/or the Practice Site Supervisor.


  • High School graduate or equivalent.
  • Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
  • Knowledge of ICD & CPT.


Two (2) years experience in a medical office environment.

Essential Functions

  • Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
  • Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
  • Performs word processing and spreadsheet data.
  • Performs charge entry and cash handling.
  • Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

  • Participates in Quality Assurance and Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
  • Maintains a clean, safe and organized office.
  • Act as a Liaison to assist office billing service as requested.

ADDRESS: 105 W Miller St Orlando FL 32806


Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks, and is based in Orlando, FL. Our facilities, advanced medical treatments and procedures, and highly qualified staff have distinguished Orlando Health as a healthcare leader for nearly two million Central Florida residents and 10,000 international visitors annually. Click here to learn more about Orlando Health.

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