Front Office Agent

At the Caribe Royale we are extremely excited about the expansion of the Grand Caribe Convention Center, the complete renovation of all 1,335 suites and villas, and a new lobby creating a new “arrival experience”.  If you are excited, and passionate, about ensuring our guests have a memorable experience then this is a wonderful time to join the Caribe Royale family.                                                     

Job Responsibilities:                                                                                                                               

• To be friendly, courteous and helpful to all individuals, both guest and non-guest (on the phone and in-person)
• To be able to check-in and checkout guests in a timely, accurate and courteous manner To assist with guest request, whenever possible
• To command a working knowledge of all special rates/packages – requirements, restrictions, special arrangements, services/amenities included
• To acquire in-depth knowledge of Resort services/facilities and major attractions in the vicinity and Orlando area Knowledge of all hotel credit policies and procedures
• To assume any additional responsibilities as assigned by supervisor