Customer Service Representative

Concentrix is a global business services contact center specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers.

What you will be doing

• Interface with customers via inbound calls, outbound calls, or through the Internet
• Identify customers’ needs to recommend products and/or services
• Listen attentively to customer needs and concerns while demonstrating empathy and building rapport
• Collect or correct payments on accounts to recover funds and contribute to client performance
• Maintain broad knowledge of client products and/or services
• Achieve monthly goal / target

Job requirements

• High-school diploma or GED required
• Minimum 6 months of customer service and/or sales experience required
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Demonstrate patience and professionalism in all customer contact situations
• Able to rotate shifts, as needed

What’s in it for you?

• Paid Training
• Employee Discounts
• Competitive pay
• Medical, Dental & Vision Plans available
• Paid Time Off (PTO)
• 401(k) Savings Plans
• Temporarily Remote due to Covid

Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies can resume to their normal business, the position will move to our onsite facility in Lake Mary, Florida

Disclaimer: Concentrix is an equal opportunity employer and complies with all fair employment practices laws.