Front Desk Agent

Front Desk Agent

Full Time

Pay: $13.00/Hour

Job Summary:

They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Responsibilities and Duties:

Responds in a professional and courteous manner to arriving, departing, in-house guests and potential guests by providing outstanding customer service. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Qualifications and Skills:

• Must have strong hospitality skills and communication skills to interact with guests in a professional manner.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift.
• Good computer skills and detail oriented.
• Bi-lingual a plus

Physical Demands:

• Ability to stand for long periods of time
• Constant computer and phone usage

Required Competencies:

• Good communication skills with other staff and colleagues.
• Perform various projects requested upon supervisors / managers.
• Ability to follow instructions
• Detail oriented
• Phone etiquette
• Be Work independently, with little supervision
• Be able to work independently

Benefits:

• Health
• Vision
• Dental
• Life Insurance
• Disability Insurance
• 401K
• PTO
• Flexible Spending Account

This is an onsite position located at Summer Bay Resorts