Support Specialist

Job ID 26532

Overview

The Facilities Management Division is seeking a highly qualified Support Specialist for the West District Maintenance office. The Support Specialist position provides administrative support and daily contract oversight of term contracts for janitorial, pest control, window cleaning, uniforms, shoes, etc. in the maintenance district.  In return, we offer stability with excellent benefits, including membership in the State of Florida Retirement System

Facilities Management Division prides itself on providing outstanding customer service through teamwork, innovation and the development of positive relationships with our customers and teammates. Our mission is to provide safe, sustainable, and well-maintained facilities and services through high standards of integrity, professionalism, and ethics.

We are committed to providing a work culture that emphasizes mutual respect, trust, career development, and a collaborative work environment that recognizes individual achievements.

Representative Duties

Acts as an interface between technicians and customers and provide dispatching services.

Updates vendor information and maintains current contract pricing information.

Assigns services for voice mail, call accounting, radios, and pagers.

Maintains inventory records.

Obtains information from the customer in support of work order requests.

Updates databases as needed.

Provides management and customer reports.

Performs customer follow-ups and processes customer feedback surveys.

Supports system management for customers.

Provides daily administrative support of various term contracts.

Attends contract meetings (Pre-Bid, Startup, Contract Review, etc.)

Provides Quality Assurance inspections of contracted services in assigned buildings.

Performs other related duties as assigned.

Minimum Qualifications

High School diploma or equivalent and three years’ experience in system administration in support of customers.

Intermediate computer skills in Word, Excel, and Microsoft Outlook.

May be required to provide own transportation to perform work related duties.

Intermediate computer skills in Word, Excel and Microsoft Outlook.

Must possess and maintain a valid Florida Driver’s License by date of hire.

Preferences

Knowledge of Computerized Maintenance Management System (CMMS) Maximo preferred.

Excellent verbal and written communication skills.

Excellent customer service skills and ability to work in a team environment.

Notes

All candidates are required to complete the online application in its entirety. Applications with incomplete “work experience history” or applications with a note “see resume” will NOT be considered for this position. All candidates selected for hire in the Administrative Services Department must successfully complete a Criminal History and Background check.

Application Deadline

Posting Date - March 15, 2021

Closing Date - March 21, 2021

(Posting is subject to close without prior notice)

Salary

$15.30- $18.91 (Based on Qualifications)

Benefits Overview

Medical, Dental, and Vision Insurance offered

Paid Training and Certifications

Safety Shoes

Additional .50 per hour for working at the Corrections Complex

Flexible Spending Account and Health Savings Account options

Short Term Disability, Long Term Disability and Life Insurance

FRS (Florida Retirement System)

457 Retirement Savings

Paid Time Off

Address

6600 Amory Court

Winter Park, FL 32792

Hours may vary according to operational needs to include 2nd and 3rd shift. Normal work hours may be 7:00 a.m. to 4:00 p.m. with occasional 11am to 8pm shift. Hours are subject to change due to operational need of the district. The initial Maintenance District assignment will be East Maintenance District. However, this position is subject to assignment at any Facilities Management location, including 33rd Street Correctional Facility, due to project, task or operational requirements.