Database Operations Manager

Job Summary: Responsible for project managing donor database functions and support services related to the database/CRM in order to advance the organization's fundraising goals and department strategic plan; play project management role for development database operations and supports all of the fundraising units within the Development Department.

Essential Duties and Responsibilities: Include the following, other duties may be assigned:

• Serves as the primary administrator of the organization's donor database, managing database performance, updates, and efficiencies; user access and roles; constituent records and gift records; reporting procedures; and all gift entry and acknowledgement procedures with a high degree of accuracy and speed.
• Contributes to database operations of all campaigns and initiatives undertaken by the department.
• Responsible for ensuring deadlines are met, recordkeeping is timely and accurate, and all workloads are managed appropriately to meet departmental goals.

• Responsible for the execution, preservation, and continual improvement of sound operating policies and procedures for constituent and gift management within the database to ensure the accuracy and quality of donor information and to preserve data integrity.

• Researches, applies, and instructs on new features or more efficient systems within the CRM.
• Maintains policies and procedures documentation for overall database functions.
• Works with directors of each development unit to manage donor portfolios and design and provide appropriate metrics to measure results, drawing on experience and problem-solving skills to provide clear and effective information.
• Generates a range of scheduled and on-demand department reports, including development revenue reports, agency income reports, annual fund reports, and development metrics.
• Facilitates donor communications and direct mail fundraising efforts by generating a range of scheduled and on-demand donor recognition lists, event invitation lists, donor communication mailing lists, accounts receivable mailings, and solicitation mailings.

• Responsible for managing technical registration logistics and contribution entry for Development Department events. Serves as on-site registration lead for all fundraising events and other department initiatives.

Relationships:

Internal - Maintains close, daily contact with Development Department and supervisor to receive and provide information, discuss issues and advise solutions, and explain procedures and instructions. Maintains close relationships with administrative personnel, Finance Department, and Marketing Department. Works with members of other Service Center departments and Club Service Directors to exchange information throughout the year.

External - Maintains contact with Blackbaud representatives, donor base, board members, and vendors.

Skills/Knowledge Required:

• Associates Degree required; Bachelor's degree preferred, with a degree in Non-profit

Management or Business preferred:

• Minimum of 5 years resource development experience required.
• Documented history of experience with development donor systems research, prospect management, data management, events management and project management.

• Donor database software management experience required, experience with Raiser's Edge strongly preferred.

• Excellent verbal, written, and inter-personal communication skills and an ability to work cooperatively in a collaborative work environment. Must be detail-oriented and able to work efficiently to manage multiple projects and deadlines.
• Excellent organizational and analytical skills and the ability to multi-task and ensure others meet deadlines.
• Ability to conceptualize the agency philosophy and to communicate the concept to others with passion and with desired results.

• Proficiency in Microsoft Office suite and initiative to expand technical knowledge in a variety of online platforms.
• Ability to travel in assigned geographic area and attend functions with flexible hours.

Physical Requirements/Work Environment:

Physical requirements: Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals and write reports and correspondence. The employee must have the ability to clearly and concisely exchange and receive ideas and technical information with others. The employee is required to use hands to handle or feel and reach with hands and arms. Must have the ability to stand and walk and occasionally lift or move up to 10 pounds. Must have a valid driver's license and operate a motor vehicle. The employee is frequently required to stand, walk, climb or balance, and stoop, jump, kneel, crouch or crawl. The employee is required to operate a motor vehicle. The employee is occasionally required to sit. The employee may occasionally lift or move up to 20 pounds.

Working Environment: Hybrid. Home and Administrative office environment.

Pay: $55,000 - $60,000

Disclaimer:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.