Host
- Employer
- The BOATHOUSE
- Location
- The Boathouse at Disney Springs
- Salary
- Based on Experience
- Posted
- Jun 02, 2022
- Closes
- Aug 01, 2022
- Industry
- Hospitality, Restaurant
- Category
- Customer Service, Entry Level, Food / Beverage, Front Desk
Position Summary:
The Host coordinates dining room activities to assure quality service is provided to guests at the restaurant.
Essential Duties and Responsibilities:
- Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible.
- Learn the locals’ names and recognize them when they come to the restaurant.
- Escort customers to tables and provides menus.
- Arrange parties or special services for customers.
- Answer phones; manage reservations and notes in Open Table; take to-go orders, receive payment and bring food to customers when they arrive.
- Maintain a complete working knowledge of the menus, menu ingredients, and daily specials.
- Manager the door; maintain wait list, as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is prepared.
- Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform manager of complaint and resolution.
- Anticipate customers’ needs by constantly scanning the room.
- Respond properly in any dining room emergency or safety situation.
- Monitor dining room serving stations for neatness and cleanliness.
- Inspect menus and lists to ensure their condition and appearance.
- May perform other duties as assigned.
Qualifications:
To perform the Host job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.