Applications Support Specialist

The Applications Support Specialist position:

• Works with others to install and configure key network applications
• Collaborates with other I.T. teams, users, and vendors to triage networked application issues that prevent clients and users form accessing and utilizing information technology.
• Initiates and participates in system upgrades.
• Establishes user access levels and maintains key systems security protocols.
• Troubleshoots assigned programs and applications and works to resolve application errors.
• Reviews vendor release notes on upgrades and corresponding test plans / test cases.
• Performs testing through multiple rounds, multiple levels, and in multiple environments.
• Assists, identifies, and works with operations to implement temporary solutions when needed.

 

Requirements for the Applications Support Specialist:

• Bachelor’s degree preferred and two years of related experience are required. Additional experience may be substituted for Bachelor’s degree on a year for year basis.
• Requires knowledge of Microsoft Office Suite, Windows OS, Testing management tools, and ITIL incident tracking software.
• Knowledge of database basics, data file layouts, network computing fundamentals and related products to extract data from a system database is also helpful.

Ideal candidate / applicant is seeking a role and is receptive to:

• High degree of autonomy, self-accountability, high work ethic, and service ownership.
• Small team environment with a great degree of individual contributor expectations.
• Desires a long term and very stable work experience.
• Strong ethical compass when dealing with others most private information.
• Seeks knowledge and skill growth and is comfortable with limited advancement opportunity.
• Enjoys and excels at representing org interests to external partners and stakeholders.

Why should you apply?

• Employee health, dental and vision insurance effective day 1
• 18 accrued vacation days and 12 paid holidays annually

• Pension plan or Investment plan through FRS
• Life and long-term disability insurance
• Tuition reimbursement and professional development opportunities

For consideration and more detailed information about the Applications Support Specialist position please visit our website at www.myorangeclerk.com/careers to apply.

At OCCC, equal talent will always get equal opportunity.

DFWP / Background Checks Required.