Visitor Services Associate

Visitor Services Associate

Rollins is the best college in Florida, but don't just take our word for it. See what the experts are saying. Explore all of the ways Rollins is top ranked—from our academic excellence and expert faculty to our unparalleled campus and one-of-a-kind study abroad opportunities.

For the 14th consecutive year, Rollins College has been named a “Great College to Work For”! Be a part of the Rollins experience and find a place where you belong. Ready to join us?

Our Service
Excellence Philosophy:

At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.

https://www.rollins.edu/service-excellence/index.html to learn more about our commitment to Service Excellence at Rollins College!

Perks:

• Discounted On-Campus Dining Meal Plans
• Free On-Campus Parking
• Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
• Local & National Discount Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards and more)
• College Bookstore Discounts

Job Summary:

Under the direction of the Member and Guest Relations Coordinator, the Visitor Services Associate II helps to maintain the overall operation of the front desk and works to ensure a quality experience for all museum visitors and callers. A thorough knowledge of the museum's exhibitions, programs, policies, and events is required.

Primary responsibilities include:

• Greet visitors at the reception desk.
• Answer the phone and direct calls.
• Announce guests to staff.
• Track attendance.
• Operate cash register and assist customers with museum store purchases.
• Promote membership to visitors.
• Stock and display of brochures and collateral materials.
• Proofread the RMA website.
• Assist with education and membership department initiatives as needed.

Minimum Qualifications
& Education:

• High school diploma or equivalent.
• One to two years of customer service-related experience.
• Strong service orientation.
• Ability to work independently.
• Ability to project and maintain consistent professional appearance and behavior.
• Ability to communicate effectively and professionally with students, faculty, staff, members, and the general public.

Additional Position Information:
The position is scheduled to work up to 1,000 hours a year. Must work weekends and hours include:

• Saturday: 11:45 a.m. - 5:00 p.m.
• Sunday: 11:45 - 5:00 p.m.
• Tuesday: 10 a.m. - 4 p.m.
• Wednesday: 10 a.m. - 4 p.m.

The pay rate is $15.00 an hour. There are no benefits associated with this position.
Work Environment:

• Campus-based, front-facing customer service position, working in an office environment with other staff members.
• Regular use of a computer.
• Must be able to travel and participate in work-related events (local, domestic and international) and work flexible hours which includes evenings and weekends as needed.

Instructions to Applicants:

To apply, please submit an application and upload the following materials:

• Cover Letter (optional)
• Resume
Screening of applications will begin immediately and continue until the position is filled.

About Rollins Museum of Art:

Rollins' Museum of Art (RMA) features rotating exhibitions, ongoing programs, and an extensive permanent collection that spans centuries, from examples of ancient art and artifacts to contemporary art. Open to the public year-round, its holdings include the only European Old Master paintings in the Orlando area, a sizeable American art collection, and a forward-thinking contemporary collection on view both at the Museum and The Alfond Inn at Rollins.

To learn more about RMA, please visit https://www.rollins.edu/rma/

About Rollins College:

Rollins is committed to fostering a diverse and inclusive campus community, and the College celebrates the open exchange of ideas within a climate of civility and mutual respect. We view differences—from race and ethnicity to sexual orientation and political perspectives—as rich opportunities for understanding, learning, and growth. To learn more, please https://www.rollins.edu/about-rollins/diversity-inclusion/index.html.

Through its mission, Rollins College is firmly committed to creating a just community that embraces multiculturalism; persons from historically under-represented minority groups are therefore encouraged to apply. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by federal, state, or local law, in its educational programs and activities.

FLSA Status:

Non-Exempt

Service Months:

12

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