Property Claims Manager

Cypress Property & Casualty Insurance Company
Jacksonville, Florida
Not Specified
Apr 08, 2023
Jun 07, 2023
Career Level
Entry Level

General Purpose of Position:

The Property Claims Manager is responsible for the direct supervision and accountability of internal, external and/or contracted property claims adjusters responsible for the investigation, adjustment, and settlement of claims in accordance with Company procedures and best practices. This position is also responsible for employee management and assessment of claim performance. Additionally, will be required to provide oversight to the multiple claim workflows and processes, conduct open and closed file reviews, mentor, train, and participate in the direct handling of claims to ensure compliance with company policies and procedures.

Essential Functions and Responsibilities:

The following are the usual, basic, and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.

  • Responsible for managing claim personnel to include hiring, training, performance assessment, planning and delegation or workload, coaching and motivating to improve quality and quantity of work performed. Working with management to adjust procedures as needed

  • Review/approval of letters, reserves and payments for accuracy and compliance with policy terms and conditions.

  • Conducts audits of the claims process to include coverage analysis, investigation, valuation, scope, estimate, reserving, and the accurate disposition of claims.

  • Ensure legal and statutory compliance of all property claims handling by the property team, including proficiency with electronic estimating and claims management systems.

  • Communicates effectively with agents, policyholders, Claims Dept personnel, External and Internal Stakeholders.

  • Participates in workload surges and/or catastrophe response as needed, to include mandated overtime during specific catastrophic events.


  • Promote a culture of personal responsibility, open communications, and continuous improvement

  • Ensure fair and ethical policies and practices in all relationships and operations

  • Exhibits leadership experience and skills

  • Exceptional problem-solving ability

Qualifications: To perform this job successfully, an individual must be able to perform each essential function and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


    • Bachelor's degree or 4 years relevant experience

    • 5 years of experience related to property insurance claims.

    • 2 or more years of supervisor/managerial experience or experience leading complex projects or teams.

  • In-depth understanding of legal regulations

  • Excellent analytical and problem-solving skills

  • Strong computer skills (i.e. Word, Excel, Access, Outlook, Web based programs)

  • Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills

  • Emotional intelligence self-awareness, confidence, ability to manage conflict, empathy

Certificates or Licenses:

As required by regulatory entities. Relevant professional designations or skill certifications are desirable.

Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually quiet. The employee may be required to use any or all the following on a daily basis: PC, telephone, cell phone, scanner, fax, printer, and other office equipment.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Similar jobs

Similar jobs