Claim Resolution Specialist (I or II), Appraisal

Liberty Mutual Insurance
Heathrow, Florida
Not Specified
May 03, 2023
Jul 01, 2023

Completes quality appraisals of damaged vehicles to restore these vehicles to their pre-damage condition. Completes moderate to more complex claims within assigned authority limits consistent with company policy and legal requirements. Daily expectations include total loss opinions, auto repair shop and independent adjuster appraisal re-inspections, and supplemental appraisals. Provides best in class service to our internal and external customers. Provides technical and procedural assistance to other insurance professionals in relation to the claims appraisal process.


    Using multiple software systems and claims best practices, prepares itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition. Submits appraisals promptly to claims personnel or issues payments to policyholders and/or claimants to expeditiously process claims. Provides technical advice on vehicle repair, parts costs, garage expertise and opinions on whether specific damage is related to a particular accident. Completes auto repair facility and independent re-inspections, supplements as warranted to verify damage or confirm repairs are completed. Resolves disagreements and negotiates with auto repair facilities, Independent Adjusters, claimants and policyholders. Evaluates claims for potential fraud or subrogation. May be called upon for catastrophe duty All other duties as assigned.

      • Requirements include a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction
      • An understanding of the basic claims department operation is necessary
      • Requires strong negotiation and analytical skills, strong computer skills and ability to work with multi-faceted systems
      • Ability to effectively and independently manage workload while exhibiting good judgment
      • Demonstrated ability to effectively communicate in both written and verbal form
      • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 1-3 years of directly related experience
      • Licensing and certification are required
      • For car custodians, a valid driver's license is required
      About Us

      At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

      Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

      We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

      Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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