Financial Aid Coordinator II

Orlando, Florida
May 03, 2023
Jul 01, 2023

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

Student Financial Assistance:

The Office of Student Financial Assistance, a unit within Student Success and Well-Being, is dedicated to supporting UCF's mission and goals through the efficient delivery of student aid. The Office provides UCF students with a comprehensive offering of financial assistance options to support student success and the attainment of a university degree.

The Opportunity:

As a Coordinator II, this position is responsible for the coordination, management, supervision, and implementation of the Federal aggregate loans limit review process to establish eligibility and avoid over-payments of federal funds. Monitors and resolves all validation errors for the federal loan origination process. The Coordinator II will interact with federal and state agencies, federal loan servicer and post-secondary institutions to facilitate the resolution of student's status and eligibility. This position will be part of a team that is responsible for assisting in monitoring and maintaining a multi-million-dollar aid program.

This is a reposted position. Previous applicants are still being considered and do not need to reapply.

UCF provides a hybrid remote-working opportunity. This is not a fully remote-working employment opportunity.


  • Supervises staff involved in the assistance of Federal aggregate loan limit review process and management of Federal Direct PLUS loans. Manages and reviews students federal loan aggregate limits data to determine students' loan eligibility status.

  • Coordinates the development of reports and queries needed to identify and calculate maximum and remaining loan eligibility limits.

  • Run queries to identify and resolve all validation errors for the federal loan origination process.

  • Provides informed counseling to students and parents in regard to financial aid process, including Pell Grant, Campus-based aid, Stafford loan, scholarships, and other programs.

  • Evaluates questions and escalated incidents from student correspondence, phone referrals, front desk, emails, and other contacts to resolve load issues and concerns.

  • Monitors and reviews the unofficial cohort default report from NSLDS in order to submit corrections to U.S. Department of Education.

  • Develops training materials to assist in the staff training of aggregate limit processes.

  • Develops procedures for aggregate load limit and federal Plus loan processes.

  • Assists in presentation of financial aid information to groups of students, parents, high school counselors, and/or the general public in workshop or training sessions.

  • Attends professional workshops, meetings, and training sessions to assure adequate professional development and keep abreast of current rules and regulations.

  • Performs other appropriate duties assigned.

Minimum Qualifications:

Bachelor's and 2+ years of relevant experience or Masters degree and 0+ years of relevant experience

Preferred Qualifications:

  • Ability to communicate effectively, verbally, and in writing.

  • Ability to counsel and advise students.

  • Knowledge of basic financial aid program requirements.

  • Ability to establish and maintain effective working relationships with others.

  • Knowledge of basic keyboard skills.

  • Proficient in Excel

Special Instructions to the Applicants:

This is a reposted position. Previous applicants are still being considered and do not need to reapply.

Are Benefits Important to You?

Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

  • Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

  • Paid time off, including annual and sick leave and paid holidays

  • Retirement savings options

  • Employee discounts, including tickets to many Orlando attractions

  • Education assistance

  • Flexible work environment

  • And more…For more benefits information, click here to go to the UCF Employee Benefits page.

Who Are We?

Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.



Student Success and Well-Being (SSWB) - Financial Aid

Work Schedule

Monday through Friday 8:00 am - 5:00 pm. Some evening and weekend hours may be required.

Type of Appointment


Expected Salary

$42,367.00 to Negotiable

Job Posting End Date

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

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