Manager, Information Technology II

Orlando, Florida
May 03, 2023
Jul 01, 2023

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

UCF Health Information Technology:

The UCF College of Medicine (COM) Health and Information Technology department will provide world class support services, leverage the use of technology, and establish a robust infrastructure that will advance the College's vision to be the nation's premier 21st century college of medicine mission, as well as be a national leader in education, research, and patient care.

The Opportunity:

The Manager, Information Technology II (Enterprise Systems Manager) is responsible for the design, administration, maintenance, and performance of the core systems utilized at the College of Medicine and affiliated entities; to include customized consumption of university core resources, as well as uniquely owned system and services for the college. Acting as Unit Leader, the role will provide direct oversight of daily activities, own escalated incident resolution, champion system implementation efforts, and manage relationships with relative technical partners and vendors.


  • Act as Health Information Technology Enterprise Systems unit leader, overseeing the planning, architecture, installation, implementation, and maintenance of the core and unique systems and services for the College of Medicine and affiliated programs.

  • Supervise Systems Administrators, providing guidance over daily activities, including hiring, training, development, task assignment, and coaching.

  • Perform high-level systems activities to maintain workload balance and service escalated tasks.

  • Ensure systems/services are appropriately maintained, meeting operational expectations, and align with security standards.

  • Own the protection against technical vulnerabilities, as well as investigation and mitigation of incidents

  • Lead concurrent initiatives, including proposal, prioritization, scheduling, project planning, and communication

  • Generate detailed documentation for systems, workflows, change management, and project planning

  • Champion initiatives to deliver timely customized systems and applications to support the client base.

  • Consume central services, working with campus colleagues to tailor unique needs of the service environments.

  • Coordinate with Health IT leadership to develop a sustainable, scalable, and consistent service model, aligning technical and business practices to support the college's and university's strategic goals and initiatives.

  • Provide Health IT Leadership with technical documentation, Standard Operating Procedures (SOPs), analytical reports, and strategic road maps on service efforts and technical planning for the organization.

  • Research and advise trends in technical innovation, related to healthcare, medical education, and biomedical research.

  • Set Annual/long-term unit goals, capture, and present unit/system performance metrics, seeking opportunities to improve efficiency.

  • Maintain currency and communicate the Health IT Service Catalog for Enterprise Systems, pertaining to standardization of services, software, and devices offered and supported.

  • Represent HealthIT at college/university/external technical committees/forums. Seek opportunities to increase

  • Efficiency (software licensing, economies of scale procurement, standardization, redundancy in efforts and resources).

  • Build and strengthen open collaborative relationships between all university IT units, AHSC Departments, and health partners to align efforts across organizations, ensure transparency, manage expectations, as well as create awareness and a sense of common purpose. Coordinate strategic efforts between stakeholders in the development and enforcement of department, college, and university policies, procedures, and best practices.

  • Maintain advanced working knowledge and competency for unit, respective to current and future state of the college's systems, through regular research, forum monitoring, educational programs, and conference participation.

  • Timely completion of all required university and college trainings and updates

  • Contribute to the overall success of the College by performing all other duties and responsibilities, as assigned.

  • Promote a positive work environment within Health IT while performing duties not specified above.

  • Job duties will apply to all areas of the COM, UCF Health and Burnett Biomedical Medical. There will be limited interaction with AHSC components and teaching hospital for the time being. The level of interaction and collaboration will change to encompass the AHSC and teaching hospital as the efforts toward establishing and building out the campus.

  • Uphold regulatory procedures and standards regarding safety, security, as well as data management, with specific regard to FERPA, HIPAA, and PII.

Minimum Qualifications:

Bachelor's degree and 5 years of relevant experience; or High School Diploma (or equivalent) and 9 years of relevant work experience in lieu of degree.

Preferred Qualifications:

  • Experience with Microsoft Infrastructure products, such as Active Directory, Group Policy, SCCM/MECM, SCOM, SharePoint, IIS.

  • Experience with delivering targeted services/systems; Linux, DataBase (SQL/MySQL) Mobile Device Management(InTune/JAMF), Secure Printing, Interface Engines.

  • Familiarity with Cloud Services; strategy, hosting, virtualization, architecture, interconnectivity.

  • Familiarity with network technologies; port specifications, Firewall, DHCP, monitoring, troubleshooting.

Additional Application Materials Required:

In addition to your application, please submit a cover letter and resume.

Are Benefits Important to You?

Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

  • Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

  • Paid time off, including annual and sick leave and paid holidays

  • Retirement savings options

  • Employee discounts, including tickets to many Orlando attractions

  • Education assistance

  • Flexible work environment

  • And more…For more benefits information, go to UCF Employee Benefits Guide (12-14-21)

Who Are We?

Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.


College of Medicine (COM) - Health Information Technology - Operations

Work Schedule

Monday - Friday; 8:00 AM - 5:00 PM

Type of Appointment


Expected Salary

$75,809.00 to Negotiable

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

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