Assistant Housekeeping Manager

SUMMARY OF OVERALL PURPOSE

Assist to the Executive Housekeeper overseeing all aspects of the day-to-day routines within the Housekeeping Department, with direct responsibility for the cleanliness of Villas, Public Areas and Laundry with great attention to details and quick decision-making skills in order to provide guests with a perfect storybook experience.

KEY ACCOUNTABILITIES

Quality

Conduct daily inspections of designated areas to ensure quality levels. Prepare work orders through HotSOS system and follow-up for completion as needed. Support the resolution of guest complaints and special requests. Operations

Assist to the Executive Housekeeper scheduling the department shifts in a timely manner. Assist to the Executive Housekeeper arranging replacements in cases of absence. Oversee the distribution of cleaning/task assignments to the Housekeeping team. Conduct morning pre-shift meetings. Perform opening and closing procedures as needed. Update systems with status of villas to assist Guest Services and Manager on Duty. Verify all equipment is returned at shift end. Ensure staff understands and complies with GKTW and departmental policies and procedures. Manage Team

Oversee and provide direct leadership to staff members. Coach, manage, and mentor Housekeeping team. Maintain documentation to inform and measure direct reports performance. Recognize achievements being made in all areas of the department and create area celebrations for surpassing expectations. Training

Train staff on cleaning and maintenance tasks. Establish and educate staff on cleaning, tidiness, hygiene and safety standards. Safety & Security

Ensure compliance with safety and sanitation procedures/policies in all areas. Verify that all housekeeping and warehouse buildings are secured at shift end. All other duties as assigned

PHYSICAL DEMANDS OUTSIDE NORMAL WORK ENVIRONMENT

Regularly required to walk, stand, bend, crouch, balance, and be able to use hands/arms for extended periods. Able to lift and move objects weighing up to 50 lbs. Able to work in outdoor weather conditions. Able to work flexible hours to meet department needs, including rotating shifts, availability for days, nights, weekends, holidays and extended hours if needed.

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Demonstrated effective leader with the ability to train, coach and motivate team members. Great attention to detail. Excellent organizational and administrative skills with the ability to manage and execute tasks in a dynamic environment. Establishes effective working relationships by adjusting approaches to meet the needs of a diverse team. Effectively identifies and analyzes problems and uses creative solutions to solve problems with varying degrees of information. Approach work with a sense of urgency and accountability. Proven ability to maintain a high level of confidentiality, tact, professionalism and integrity. Promote a spirit of team work. Ability to communicate clearly and concisely both verbally and written in English and Spanish. Proficient in the use of Microsoft Excel and Word. Must meet acceptable attendance and punctuality requirements, which are essential functions for the position. Ability to operate a motorized vehicle, including battery-operated golf cart. Valid driver's license and clean driving record. High School Diploma. 3–5 years of experience in an operations department. 2-3 years of supervisory experience. Experience in the hospitality industry preferred. Experience in a housekeeping department preferred. Give Kids The World is a drug-free workplace.