Manager - Workers’ Compensation Underwriting Service Center of Excellence

ICW Group
Lake Mary, Florida
Not Specified
May 23, 2023
Jul 21, 2023

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

The Manager will oversee the Workers' Compensation Underwriting Service Center of Excellence (SCE). They will establish policies and procedures and ensures SCE operations provide coordination, efficiency, and consistency between branch locations. Travel will be required to other branch location every two months.


Establishes policies and procedures and ensures SCE operations provide coordination, efficiency, and consistency between locations.

  • Manages the SCE by overseeing the day-to-day operations, including managing staff, developing, and implementing effective policies and procedures and ensuring that all the work is completed accurately and efficiently.
  • Provides excellent customer service by being committed to developing and implementing strategies to improve customer satisfaction, responding to customer complaints, and ensuring that all customer inquiries are handled in a timely and professional manner.
  • Develops and implements training programs which ensure team members have the skills and knowledge necessary to perform their jobs effectively.
  • Monitors performance and quality ensuring that all work is completed accurately and efficiently by developing and implementing performance metrics, overseeing that regular performance reviews are conducted by the team supervisors and implementing quality control processes.
  • Effectively manages budgets and resources by strategizing new automation processes and helping to implement them, managing staffing levels and ensuring that all resources are used efficiently.
  • Collaborates with other leaders and managers within the organization, including the underwriting team, premium audit, premium accounting, and risk management to ensure that all operations are aligned with the organization's goals and objectives.

Leads the team of SCE Supervisors.

  • Creates a culture within the SCE that embodies our core values of focus, honor, passion and integrity.
  • Guides the team with strategic and tactical direction.
  • Fosters team engagement through leadership practices that emphasize development, recognition, and retention.
  • Leads the performance management and development process for team members, offering coaching, development planning and performance management support to supervisor team.
  • Provides team with support and guidance to help them solve complex problems and answer questions.


  • Bachelor's degree from four-year college or university required in Business Administration, Management or related field. Additional experience may be considered in lieu of degree.
  • Minimum 4 years of related experience and/or training; or equivalent combination of education and experience.
  • Must have the ability to travel to other location every two months.


  • Working knowledge of insurance underwriting concepts and principles.
  • Strong communication skills, problem solving and critical thinking skills, delegation and accountability skills and the ability to create a vision and strategy to drive the long-term success of the SCE.
  • Strong working knowledge of Microsoft Office programs including Excel, Word, and Outlook.
  • Ability to adapt to changing market conditions and industry trends and be able to make strategic decisions that drive the long-term success of the SCE.


The salary range listed for this position, $99,166.86 to $167,238.07, is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package outlined below.


  • Challenging work and the ability to make a difference
  • You will have a voice and feel a sense of belonging
  • We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
  • Bonus potential for all positions
  • Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
  • 10 paid holidays throughout the calendar year
  • Want to continue learning? We'll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.


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