Manager, Academic Support Services

Orlando, Florida
May 23, 2023
Jul 22, 2023

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

UCF Global

UCF Global at the University of Central Florida functions as the primary international hub for students, faculty, and staff. Through strong partnerships, UCF Global is committed to increasing international and local mobility and enhancing the university's global competency. Encompassing the English language programs and multiple support services for the international population on campus, UCF Global aids in transforming the lives of the UCF and the global community.

The Opportunity:

This position will lead and oversee the development of curriculum and assessments for UCF Global customized programming. This role will be responsible for ensuring that UCF Global's programming maintains quality, standards, and equity. The Manager, Academic Support Services, Curriculum and Assessment will also be an active facilitator of customized courses, community program courses, and pathway program courses. This position reports directly to the Associate Vice President (AVP) of UCF Global.

This is an Auxiliary funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.


  • Develop, design, and review curricula and assessments for all customized, community programs and pathway programs.

  • Review potential funding sources (grants, etc.) for all special programs. Collaborate with UCF Global leadership on the compilation and submission of grant proposals.

  • Hire, orient, and support PT faculty in Special, Community, and Pathway programs through meetings and professional development experiences. Provide professional development to faculty in Special Programs. Modify student orientation materials, participate in student orientation

  • Data collection, aggregating, and reporting on learner success in Special, Community, and Pathway programs

  • Teach in customized, community programs and pathway programs as requested by the unit leader.

  • Serve as English assessment contact for university programs, i.e. Versant Speak, Versant, and others. Assess Versant/Level Scores for language readiness for university admission

  • Lead CEA writing, documentation, reporting, and collaboration with Global stakeholders, communicate and attend all CEA Meetings.

  • Lead the Institutional Effectiveness Assessment Plan for all of UCF Global - collect data, aggregate data, and follow up with strategies.

Minimum Qualifications:

Bachelor's or Master's degree and 4+ years of relevant experience

Preferred Qualifications:

  • Computer skills in MS Office Suite including but not limited to Word, Excel, PowerPoint, Teams, and Outlook; and Canvas.

  • Strong written and oral communication skills are key to this position.

  • Strong customer service skills

  • TESOL experience /certification

  • Proven experience in curriculum development

  • Strong, proven organizational skills

Special Instructions to the Applicants:

This is an Auxiliary funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

Are Benefits Important to You?

Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

  • Benefits packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

  • Paid time off, including annual and sick leave and paid holidays

  • Retirement savings options

  • Employee discounts, including tickets to many Orlando attractions

  • Education assistance

  • Flexible work environment

  • And more…For more benefits information, to go to the UCF Employee Benefits page click here.

Who Are We?

Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.


UCF Global

Work Schedule

Monday - Friday; 8:00AM - 5:00PM

Type of Appointment


Expected Salary

$56,030.00 to Negotiable

Job Posting End Date

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

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