Student Coach I

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

The Opportunity:

UCF is seeking to fill multiple Student Coach I roles. Candidates for this job posting will be considered for additional vacancies in this department. Within the University of Central Florida's (UCF) Online Connect Center, the Student Coach Level I is an entry-level, multi-faceted position that includes support for both prospective and current UCF students. This position will collect contact and other data and will support UCF Online students through ongoing coaching support. Also, the position will create and maintain positive relationships with all stakeholders, including academic college partners and students for their transition and engagement.

Responsibilities:

• Performs student outreach and follow-up by utilizing multiple methods of communication (e.g., phone, email, instant messaging, video, social networking sites) to engage with students.

• Performs basic coaching and onboarding support for students through various modalities.

• Conducts basic coaching and ongoing relationship building with UCF students and supports them through graduation.

• Responsible for providing information related to University, College, and Program policies and procedures, as well as general information related to community resources to provide students with information and guidance, and to assist students in making informed decisions.

• Uses Salesforce and other relevant technology systems.

Minimum Qualifications:

Bachelor's degree and 0+ years of relevant experience.

Preferred Qualifications:

• Previous experience working at an institution of higher education.

• Previous Salesforce experience.

• Previous coaching or advising experience.

Additional Application Materials Required:

Please submit a cover letter and resume along with application.

Special Instructions to the Applicants:

UCF is seeking to fill multiple Student Coach I roles. Candidates for this job posting will be considered for additional vacancies in this department.

Please complete UCF application in its entirety including the work experience section.

Are Benefits Important to You?

Working at UCF has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more…For more benefits information, go to the UCF Employee Benefits page click here.

Who Are We?

Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Division of Digital Learning - Center for Distributed Learning (CDL)

Work Schedule

40 hours per week, within the hours of operation of the Online Connect Center: Monday - Friday; 7:00 AM-7:00 PM and Saturday 10:00 AM-2:00 PM.

Type of Appointment

Regular

Expected Salary

$32,703.00 to Negotiable

Job Posting End Date

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at http://www.oie.ucf.edu/documents/PresidentsStatement.pdf.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.