Under the supervision of the District Vice President, the Operations Director, Licensed Child Care provides leadership and management for the Disney Learning Center Child Care site; including DCF compliance, accreditation, organizing and directing the appropriate day-to-day operations. Manages development and effective implementation of a full range of child care programs and planned activities to achieve enrollment goals and provide outstanding customer service to all students and parents. Creates a culture of revenue generation, growth and fiscal responsibility.
- Coordinates department operations, including floor management, manager on duty responsibilities, VPK, enrichment programs, food services and staff retention. Communicate center issues and provide regular status reports to the District Vice President.
- Retain Child Care participation through excellent quality programming. Work toward positive parent/staff relations to ensure satisfaction with programming.
- Achieves financial objectives by adhering to an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions. Monitors operating, financial statements, and membership targets and program margins.
- Builds and maintains a dynamic staff team by recruiting, selecting, onboarding, and training. Responsible for staff retention and supports career succession planning.
- Ensures proper implementation of staff schedules utilizing the company Time and Labor scheduling system, and implement procedures to provide maximum opportunities for member/staff connections. Collaborate and work effectively with all departments to achieve desired results for the Family Center.
- Implement child care programs and activities to promote retention of existing students and engagement of new students. Direct staff to support child care program initiatives to achieve retention goals and maintain the requirements of average daily attendance.
- Responsibility for enrollments, program quality, scores and revenue.
- Handle and address parent concerns in a timely and professional manner.
- Monitor the capacity of the child care center to ensure all required teacher/child ratios are met. Coordinate changes to teachers and classrooms as needed to ensure ratio compliance.
- Model communication with children, staff and families that are positive, sincere and respectful.
- Coaching and supervision of staff, including compliance with all safety, licensing, health and policy standards. Lead staff to support program goals to achieve retention goals.
- Ensure all Department of Children and Families licensing and state requirements are fulfilled and keeps the center free of violations from state regulators.
- Manage program training and orientation to staff.
- Facilitate ongoing orientation for new parents, and children, including touring families and transitioning children.
- Ensure the Frog Street curriculum; YMCA School Age and/or YUSA Day camp curriculum are being followed in the classrooms. Conduct structured observations of teachers, including random classroom visits. Share feedback on observations with District Vice President Director.
- Submit all contractual program documentation in a timely manner to outside agencies regarding all government, contractual and grant agreements.
- Ensure all Office of Early Learning compliance including but not limited to VPK and School Readiness requirements and outcomes.
- Maintain and ensure staff file compliance in accordance with DCF and Y requirements.
- Ensure that the center is meeting or exceeding the operating level acceptable by national accreditation and Florida Gold Seal standards (where applicable, upon receipt of accreditation).
- Report all accidents/incidents to the District Vice President, and follow Risk and HR procedures as outlined in YMCA policy. Report all suspicions of child abuse to proper contacts as outlined in YMCA policy.
- Ensure facility is properly maintained, staff is trained, safety drills are carried out, and proper visiting/pick-up procedures are being utilized.
- Remain up-to-date on all YMCA operational standards, including safety and emergency procedures.
- Process timecards and payroll to ensure timely, accurate reporting.
- Attend all staff meetings and YMCA trainings as required.
- Promote and represent the mission and core values of the YMCA of Central Florida in the Family Center and its programs.
- All other duties assigned by Management.
- Bachelor's degree or equivalent required; early childhood education, special needs education or related field of study preferred.
- Florida Child Care Director Credential certification required.
- Must meet the county and state licensing requirements.
- 3-5 years of experience in formal child care curriculum and programming, preschool age experience.
- 1-3 years of supervisory experience required.
- Microsoft Office proficiency required; EZ-Care experience a plus.
- Current CPR/AED and First Aid certifications required.
- Must be willing to regularly work flexible hours, weekends and holidays.
- May be required to lift and carry up to 30 lbs. in various forms.
- May be required to sit, stand or maintain physical activity for extended periods of time.
- Must exhibit patience and understanding.
- Must be able to receive and follow detailed instructions.
- Must be alert at all times, keeping safety in mind. Must possess acceptable hearing and visual capabilities in order to monitor environment and children's well-being.
- May be required to sit or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the phone, computer keyboard, and other equipment.
- Must possess auditory, verbal and visual capabilities in order to adequately communicate via phone and in person.
- Must be capable of working under pressure in an educational environment.
- May be required to work outdoors for extended periods of time. May be exposed to extreme outdoor weather conditions and temperatures.
- The noise level in the work environment is usually moderate to loud.