Call Center Sales Activation Rep - $20 per Hour Plus Incentives
Responsible for contacting external customers to activate Spectrum services through outbound and inbound calls. Guide customers through the entire activation process, troubleshooting any issues using various tools and applications. Utilize expertise and knowledge to ensuring a successful activation. Upsell existing customers on additional products and services. Reports directly to a supervisor but does not have any supervisory responsibilities.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Handle inbound and outbound calls with customers to get their Mobile device or Internet service activated.
Manage activation lead queues and dashboards. Responsible for getting leads activated with existing customers in accordance with company standards and policies.
Manage customer interaction professionally and efficiently.
Effectively guide customers through the process of activating device or services
Email customer instructions or additional information regarding products and services
Remain current and knowledgeable on every aspect of products.
Troubleshoot issues that arise due to missing product, technical difficulties, part replacement etc.
Facilitate customer escalations to local management/support as required.
Determine necessity for field visits.
Perform other duties as assigned.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize, organize, and multitask effectively
Ability to use personal computer & multiple software applications
Ability to work independently and in a group environment
Ability to effectively address/resolve customer complaints and issues
Ability to work while seated for prolonged periods of time, taking back-to-back calls
Knowledge of office procedures and Company policies
High School Diploma or equivalent
Required Related Work Experience and Number of Years
Customer Service or Sales Experience - 2+
Preferred Skills/Abilities and Knowledge
Ability to solve problems while working under pressure
Knowledge of the cable/telephony industry - products and services
Knowledge of all four lines of business (Cable, Internet, Voice, Mobile)
Knowledge of product information, packaging, pricing and current offers
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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