Front Desk Agent - Embassy Suites by Hilton Orlando LBV South

Location
Orlando, Florida
Salary
Open
Posted
Feb 12, 2024
Closes
Apr 12, 2024
Ref
108040#OJ--EmbassySuites.1
Industry
Hospitality
Category
Housekeeping
Workplace
In-Office
We are currently accepting applications for an energetic, experienced Front Desk Agent to join the team here at Embassy Suites Orland Lake Buena Vista South. Our award-winning property is 300 suites with 40,000 sq. ft. of meeting, pre-function, and event space. We have a well-tenured management team, which runs this very busy hotel and convention center in an exceptional manner with high standards, expectations, and strong results orientation.

As a Front Desk Agent, you would be responsible for providing excellent guest service, while ensuring efficiency and accuracy of the daily operation.

PRIMARY RESPONSIBILITIES

• Able to check-in and checkout guests in a timely, accurate and courteous manner • Knowledge of the OnQ system • To be familiar with the departments in the hotel– their functions. • Acquire in-depth knowledge of Hotel services/facilities and major attractions in the vicinity and Orlando area • Follow standard operating procedures and adhere to rules and regulation of the Front Desk and the Hotel • To be familiar with the Safe Deposit Box policies and procedures • To keep a positive attitude and seek pleasure out of assisting others • Maintains and adheres to our company values. • Adhere to company cash handling policies

• High school diploma or GED or degree in Hospitality related major. • Able to communicate in the English language. Second language is a plus. • Able to work flexible schedules including holidays and weekends and able to perform multiple tasks. • On a continuous basis, stand at a desk for long periods of time in front of a computer screen.

The statement in this job descriptions are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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