Evermore Bay Server

Location
Orlando, Florida
Salary
Open
Posted
Apr 09, 2024
Closes
Jun 08, 2024
Ref
OUTDO001355#OJ-Evermore.1
Industry
Hospitality
Category
Food / Beverage
Workplace
In-Office

About Evermore
Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.

Key Responsibilities:

  • Provide guest service in Restaurant areas, Evermore Bay Beaches, and Cabanas.
  • Create a welcoming and attentive atmosphere, engaging with guests, and addressing their needs. Greet and interact with guests in a friendly, attentive, and professional manner.
  • Anticipate when guests require additional service.
  • Provide recommendations on beverage selections and answer any questions about the menu.
  • Tailor food and drink orders to meet guests' preferences and dietary restrictions.
  • Accurately take guests food and beverage orders ensuring any special requests or dietary restrictions.
  • Handle guest complaints or concerns gracefully, seeking solutions to ensure a positive dining experience.
  • Serve a variety of cocktails, wines, spirits, and non-alcoholic drinks with precision.
  • Follow standardized recipes and techniques to ensure the highest quality of beverages.
  • Garnish drinks creatively to enhance their presentation.
  • Greet and interact with guests in a friendly, attentive, and professional manner.
  • Provide recommendations on beverage selections and answer any questions about the menu.
  • Tailor drink orders to meet guests' preferences and dietary restrictions.
  • Always maintain a clean and organized station, including stocking and replenishing supplies.
  • Ensure that glassware, plateware, silverware and equipment are clean and in good working condition.
  • Ensure compliance with state, federal, and local regulations for all F&B outlets.
  • Menus can be extensive and may change frequently. Servers need to be well-versed in the menu offerings, including ingredients, preparation methods and any specials.
  • Stay up to date with the latest trends in mixology and beverage culture.
  • Possess a deep understanding of different types of spirits, wines, and liqueurs.
  • Educate guests about the history, origin, and characteristics of various drinks.
  • Must stay current with resort operations and food & beverage trends.
  • Adhere to all local, state, and federal regulations regarding the sale and service of alcoholic beverages.
  • Verify the legal drinking age of guests and refuse service to those who are underage or intoxicated.
  • Recognize signs of intoxication and handle situations appropriately.
  • Coordinate with the kitchen and wait staff to ensure smooth service and timely delivery of food and drinks.
  • Collaborate with other staff to maintain a well-organized and efficient operation.
  • Assist in training new servers and staff, if required.
  • Suggest premium or specialty drinks to enhance their dining experience and increase revenue.
  • Promote special promotions, wine pairings, and other offerings as directed by the management.
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
  • Set up, stock, and maintain work areas; Complete side work as assigned.
  • Ensure timely and accurate delivery of orders to guests.
  • Provide information about hotel amenities, promotions, and activities to guests.
  • Collaborate with kitchen and bar staff to ensure seamless order preparation and delivery.
  • Handle cash and credit card transactions accurately and efficiently, including processing payments, giving change, and closing tabs.
  • Participate in training and development opportunities to expand knowledge of beverages, menus, and customer service skills.
  • Communicate with Food & Beverage Team Members to ensure consistent guest service and needs are met.
  • Engage in a positive guest focused environment.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
  • Speak with others using clear and professional language.
  • Ensure adherence to quality expectations and standards.
  • Follow all company and safety and security policies and procedures, and complete safety training and certifications. Adhere to all relevant laws and regulations regarding the sale and service of alcohol.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Monitor guest needs and proactively work with other departments & leaders to provide additional services, such as fresh towels, sunscreen, or water.
  • Maintain a clean and organized bayside area, including clearing empty plates, glassware, and debris.
  • Assist with setting up and breaking down poolside service stations and equipment, Bayside Cabanas.
  • Perform other duties as assigned.

Education, Skills and Experience

  • High School Diploma
  • 2-4 years of hospitality and serving experience, customer service focus, resort setting is a plus.
  • Knowledge of alcoholic beverages and upselling.
  • Basic knowledge of food and beverage items, including menu offerings.
  • Physical ability to carry trays, navigate outdoor environments, and stand for extended periods.
  • Organizational and problem-solving skills.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Attention to detail and commitment to maintaining the highest standards of cleanliness and hygiene.
  • Familiarity with POS (Point of Sale) systems and basic math skills for handling payments.
  • Food, alcohol, and safety certifications under FL requirements.
  • Strong written and verbal communication skills.
  • Proven organizational and time management skills.
  • Excellent communication and interpersonal skills; ability to interact with a wide range of people.
  • Ability to multi-task in a fast-paced environment.
  • Inspired always to lead Evermore brand and Team Member values.
  • Capable of performing the role in a busy work environment.
  • Proficient in reading safety procedures and operating guidelines.

Physical Requirements

  • Able to safely lift, pull and push up to 25 pounds.
  • Able to stand, walk, stoop, kneel, bend, and reach.
  • Subject to environmental conditions, work activities can occur inside and outside.

We are an innovative workplace; seeking great people like you!! Our Work Culture
Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!

EOE/M/F/D/V

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