Assistant General Manager for Outlets

Location
Orlando, Florida
Salary
Open
Posted
Apr 09, 2024
Closes
Jun 08, 2024
Ref
ASSIS001353#OJ-Evermore.1
Industry
Hospitality
Category
Food / Beverage
Workplace
In-Office

About Evermore

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.

Key Responsibilities:

  • Oversee the day-to-day Food & Beverage operations in the assigned outlets, including Craft Burgers, Prop's Pizza, That's A Wrap!, Sandhill Provisions, Ebb & Flow Bar & Restaurant, Barbara Ann's Beachside Bars as well as supporting Evermore to Your Door.
  • Ensure all training programs and SOP's for all venues are effective.
  • Execute all training programs with venue managers for all staff.
  • Manage FTE demands per outlet, recruitment, and training.
  • Ensure compliance with state, federal, and local regulations for all F&B outlets.
  • Manage operational, financial, and developmental training for all staff.
  • Conduct scheduled inventory for food & alcohol and retail supplies.
  • Work with resort purchasing manager with orders as applicable.
  • Monitor the competitive environment and ensure proper positioning of staff based on business demands.
  • Develop and enforce cash handling, credit cards, house accounts, and other internal billing policies with the accounting department.
  • Manage F&B operating software, interface accounting programs and other resort computer programs.
  • Support Team Members with internal and customer concerns immediately by involving only those necessary to achieve positive results for the resort and customer.
  • Work on Team Members schedules, time off request, training, development based on business demands.
  • Monitor guest feedback scores/comments and address accordingly. Positively and proactively collaborate with other department leaders to ensure we meet the organization's goal and successful resort opening.
  • Attend and conduct stand-up meetings as required both within the department and within the property's organizational structure.
  • Promote and practice Evermore's culture and establish a positive, inclusive work environment and ensure the resort's brand is not compromised.
  • Respond to any reasonable task assigned by upper management or ownership.

Education, Skills and Experience

  • Four-year college degree or equivalent Food & Beverage outlets management experience.
  • 2-4 years of food & beverage management hospitality experience, customer service focus, with pre-opening experience.
  • Food, alcohol, and safety certifications under FL requirements.
  • Excellent management and supervisory skills.
  • Strong written and verbal communication skills.
  • Proven organizational and time management skills.
  • Excellent communication and interpersonal skills; ability to interact with a wide range of people.
  • Able to read and understand financials and budgets with a high level of understanding of key industry KPI's and drivers.
  • Outstanding organizational and problem-solving skills.
  • Ability to multi-task in a fast-paced environment.
  • Inspired always to lead Evermore brand and team member values.
  • Capable of performing the role in a busy work environment.
  • Proficient in reading safety procedures and operating guidelines.
  • Valid Florida Driver's License with an acceptable driving record.
  • Proficient in Google Business & Microsoft Office Suite or similar software.
  • Proficient in standard industry computer systems (POS, work order systems, inventory, etc.).
  • Must stay current with resort operations and food & beverage trends.

Physical Requirements

  • Able to safely lift, pull and push up to 25 pounds.
  • Able to stand, walk, stoop, kneel, bend, and reach.
  • Subject to environmental conditions, work activities can occur inside and outside.

We are an innovative workplace; seeking great people like you!! Our Work Culture

Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!

EOE/M/F/D/V

#LI-JM1

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