Circulation Customer Service Associate

Location
The Villages, Florida
Salary
Open
Posted
Jan 30, 2025
Closes
Mar 31, 2025
Ref
0f676662-dc0f-48b5-854e-d7909ff91822#OJ-TheVi
Workplace
In-Office

Within the spirit of “Making People's Dreams Come True”, this position is responsible for providing customer service and entering information concerned with delivery of newspapers and/or magazines to subscribers, carriers, and dealers. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

Part Time, Onsite Position

Schedule (Approx. 20-25 hours per week):

  • Weekdays: 8:00am - 1:00pm or 12:00pm - 5:00pm
  • To include weekends and holidays: 7:00am - 11:00am

Location: Spanish Springs

Responsibilities:

  • Provide excellent customer service over the telephone and in person.
  • Evaluate and address customer complaints and service requests in a timely manner.
  • Enter requests for redelivery, delivery interruption, cancelations, and other services into the Circulation system.
  • Follow up with customers to ensure redelivery/restarts and that other services were provided satisfactorily.
  • Operate multi-line telephone system.
  • Process telephone, in-person, and mail subscriptions.
  • Operate a cash register efficiently and accurately.
  • Process cash and/or credit card payments, and when necessary, forward receipts to customers.
  • Review subscription date file and sends renewal letters to solicit expiring subscriptions.
  • Address questions regarding the services The Villages Daily Sun offers.
  • All other duties as assigned.

Education & Experience Requirements:

  • High School Diploma or General Education Degree (GED) and one (1) year of post high school education; or six (6) or more months of related experience and/or training; or equivalent combination of education and experience.
  • Must have departmental software computer knowledge (based on department employed by with a minimum of Microsoft Word, Outlook, Excel).
  • Must have the ability to create or modify new and existing spread sheets.

Similar jobs

Similar jobs