Circulation Customer Service Associate
- Employer
- The Villages
- Location
- The Villages, Florida
- Salary
- Open
- Posted
- Jan 30, 2025
- Closes
- Mar 31, 2025
- Ref
- 0f676662-dc0f-48b5-854e-d7909ff91822#OJ-TheVi
- Industry
- Entertainment / Leisure
- Category
- Customer Service, Technician / Mechanic
- Workplace
- In-Office
Within the spirit of “Making People's Dreams Come True”, this position is responsible for providing customer service and entering information concerned with delivery of newspapers and/or magazines to subscribers, carriers, and dealers. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.
Part Time, Onsite Position
Schedule (Approx. 20-25 hours per week):
- Weekdays: 8:00am - 1:00pm or 12:00pm - 5:00pm
- To include weekends and holidays: 7:00am - 11:00am
Location: Spanish Springs
Responsibilities:
- Provide excellent customer service over the telephone and in person.
- Evaluate and address customer complaints and service requests in a timely manner.
- Enter requests for redelivery, delivery interruption, cancelations, and other services into the Circulation system.
- Follow up with customers to ensure redelivery/restarts and that other services were provided satisfactorily.
- Operate multi-line telephone system.
- Process telephone, in-person, and mail subscriptions.
- Operate a cash register efficiently and accurately.
- Process cash and/or credit card payments, and when necessary, forward receipts to customers.
- Review subscription date file and sends renewal letters to solicit expiring subscriptions.
- Address questions regarding the services The Villages Daily Sun offers.
- All other duties as assigned.
Education & Experience Requirements:
- High School Diploma or General Education Degree (GED) and one (1) year of post high school education; or six (6) or more months of related experience and/or training; or equivalent combination of education and experience.
- Must have departmental software computer knowledge (based on department employed by with a minimum of Microsoft Word, Outlook, Excel).
- Must have the ability to create or modify new and existing spread sheets.